Timeline
Work History
Skills
Overview
Work Preference
BusinessDevelopmentManager

Jason Salcedo

Customer Service Representative
Ridgefield Park,NJ

Timeline

Customer Associate

By Next Cleaners
07.2020 - 11.2024

Dry Cleaners Customer Associate

Next Cleaners
01.2019 - 06.2020

Dry Cleaners Customer Associate

Next Cleaners
01.2018 - 01.2019

Dry Cleaner Customer Associate

By Next Cleaners
09.2017 - Current

Customer Associate

Next Cleaners
09.2017 - 12.2018

Work History

Dry Cleaner Customer Associate

By Next Cleaners
09.2017 - Current
  • Maximized profitability with thorough attention to detail in garment inspection, pre-treatment, and post-cleaning quality checks.
  • Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
  • Enhanced customer satisfaction by providing efficient dry cleaning services and maintaining a clean, organized workspace.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Associate

By Next Cleaners
07.2020 - 11.2024
  • Providing Assistance to packages handling, queries and building customer rapport for every customer needs.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
  • Participated in staff training sessions for updated product knowledge and better service quality.

Dry Cleaners Customer Associate

Next Cleaners
01.2019 - 06.2020
  • Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
  • Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
  • Stretching beyond assigned duties when needed for smooth business operations.

Dry Cleaners Customer Associate

Next Cleaners
01.2018 - 01.2019
  • Balancing workload efficiently by prioritizing tasks based on urgency or importance.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Associate

Next Cleaners
09.2017 - 12.2018
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Stretching beyond assigned duties when needed for smooth business operations.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Skills

Dry cleaning process

Order tracking

Scheduling appointments

Safety procedures

Garment tagging

Garment inspection

Fabric care

Item sorting

Time management

Multitasking

Overview

7
7
years of professional experience

Work Preference

Work Type

Part TimeFull Time

Location Preference

On-Site

Important To Me

Work-life balanceFlexible work hours
Jason SalcedoCustomer Service Representative