Customer Associate
By Next Cleaners
07.2020 - 11.2024
Jason Salcedo
Customer Service Representative
Ridgefield Park,NJ
Timeline
Dry Cleaners Customer Associate
Next Cleaners
01.2019 - 06.2020
Dry Cleaners Customer Associate
Next Cleaners
01.2018 - 01.2019
Dry Cleaner Customer Associate
By Next Cleaners
09.2017 - Current
Customer Associate
Next Cleaners
09.2017 - 12.2018
Work History
Dry Cleaner Customer Associate
By Next Cleaners
09.2017 - Current
- Maximized profitability with thorough attention to detail in garment inspection, pre-treatment, and post-cleaning quality checks.
- Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
- Enhanced customer satisfaction by providing efficient dry cleaning services and maintaining a clean, organized workspace.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Associate
By Next Cleaners
07.2020 - 11.2024
- Providing Assistance to packages handling, queries and building customer rapport for every customer needs.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Participated in staff training sessions for updated product knowledge and better service quality.
Dry Cleaners Customer Associate
Next Cleaners
01.2019 - 06.2020
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Stretching beyond assigned duties when needed for smooth business operations.
Dry Cleaners Customer Associate
Next Cleaners
01.2018 - 01.2019
- Balancing workload efficiently by prioritizing tasks based on urgency or importance.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Associate
Next Cleaners
09.2017 - 12.2018
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Stretching beyond assigned duties when needed for smooth business operations.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Skills
Dry cleaning process
Order tracking
Scheduling appointments
Safety procedures
Garment tagging
Garment inspection
Fabric care
Item sorting
Time management
Multitasking
Overview
7
7
years of professional experience