JASON SANTANA
Paterson,NJ
Overview
6
6
years of professional experience
Work History
Customer Experience Associate
Global-E
08.2023 - Current
- Delivered exceptional customer service by addressing inquiries, resolving issues, and providing timely assistance via multiple communication channels including Zendesk and email.
- Acted as a liaison between customers and various departments, coordinating with teams to expedite problem resolution and enhance the overall customer experience.
- Monitored and analyzed customer feedback to identify trends, report issues, and recommend improvements to processes and service delivery.
- Assisted in the development and implementation of customer service initiatives and training programs to enhance team performance and service quality.
Property Management Intern
Blackstone 360
12.2022 - 05.2023
- Followed up with all delinquent tenants to ensure maximum rent collection, including phone/email reminders and filing evictions as necessary
- Worked with the Leasing Team to ensure that all marketing efforts are being effectively conveyed, all leads are being responded to timely/professionally, applications are being processed appropriately, and ultimately that leases, including lease renewals, are signed in order to minimize vacancy and maximize revenues
- Prepared reports by collecting, analyzing, and summarizing data and trends via Microsoft Excel.
Assistant Manager
Planet Fitness
08.2018 - 12.2022
- Leading in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians
- Spearheading inventory management within the club on a weekly basis
- Leading in scheduling and supervising staff
- Collaborating to deliver and complete monthly financial goals
Non-Profit Consulting Extern
PWC
09.2022 - 10.2022
- Learned about the strategy consulting process and how to help create value for a non-profit client based on vision and mission
- Analyzed complex problems ranging from fundraising and development, stakeholder management, impact measurement, as well as use consulting frameworks to help identify problem areas and propose solutions.
Education
Bachelor of Science - Finance
RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY
Newark, NJ05.2023
Skills
- Strategic Consulting
- Proficient MS Office Suite (Word, PowerPoint, Excel)
- Effective Communication
- Problem Resolution
- Data Analysis
Timeline
Customer Experience Associate
Global-E
08.2023 - Current
Property Management Intern
Blackstone 360
12.2022 - 05.2023
Non-Profit Consulting Extern
PWC
09.2022 - 10.2022
Assistant Manager
Planet Fitness
08.2018 - 12.2022
Bachelor of Science - Finance
RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY
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