Jason Santiago
Henderson
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
21
21
years of professional experience
Work History
Sales Executive/ Interim Sales Manager
Hilton Grand Vacations Club
06.2023 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Sales Executive
Marriott Vacation Club
05.2022 - 06.2023
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Attended weekly meetings with Sales Executives to identify techniques to overcome sales obstacles.
- Built relationships with customers and referrals to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Recorded accurate and efficient records in customer database.
- Used Microsoft Excell spreadsheets to log detailed notes on Owners and Encore packages in my database
Sales Manager
Westgate Resorts
03.2021 - 05.2022
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Held weekly meetings with director to identify techniques to overcome sales obstacles.
- Sold more than $10,000,000 in sales in 12 months.
Dayline Sales Rep
Westgate Resorts
08.2020 - 03.2021
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Trained and mentored new sales representatives.
- Maintained book of business valued at $1,400,000 in 6 months.
- Exceeded goals for new accounts in single sales cycle.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Server Assistant
Wynn Las Vegas
12.2008 - 02.2021
- Create and maintain customer relationships
- Provide 5 Start 5 Diamond customer service
- VIP table and bottle service
- Work and maintained tables where clients have spent over $300,000 in one night
- In 2013 I was #1 in guest list for the year on the operations side bringing 999 registered guests in the venue for the year (average guest spends $100 per night in our venue)
- Increased club traffic and brand reach with innovative online promotions
Dock Foreman
Yrc Worldwide Inc.
10.2003 - 09.2008
- Has in depth experience recording and monitoring inventory levels and completed audits to uncover and address inaccuracies
- Divided and categorized cargo received and redirected shipments in response to customer requests
- Managed and motivated teams up to 30 employees at any given time
- Cross-trained in multiple areas of the company. Inbound, outbound, city delivery, and linehaul
Education
Business Management
Kaplan University
Certificate of Achievement - Personal Development And Leadership
PSI Basic Seminar
Alexis Park Hotel Resort07.2020
Real Estate License - Real Estate
Key Reality School
Las Vegas04.2019
High School Diploma -
Ellet High School
Akron, OH06.2001
Skills
- Communication skills
- Adapt to diverse groups
- Sales
- Exceptional Customer Service
- Multi-tasking strength
- Relationship building
- Problem-solving skills
- Excellent people skills
- Database Management
- Staff Management
Timeline
Sales Executive/ Interim Sales Manager
Hilton Grand Vacations Club
06.2023 - Current
Sales Executive
Marriott Vacation Club
05.2022 - 06.2023
Sales Manager
Westgate Resorts
03.2021 - 05.2022
Dayline Sales Rep
Westgate Resorts
08.2020 - 03.2021
Server Assistant
Wynn Las Vegas
12.2008 - 02.2021
Dock Foreman
Yrc Worldwide Inc.
10.2003 - 09.2008
Business Management
Kaplan University
Certificate of Achievement - Personal Development And Leadership
PSI Basic Seminar
Real Estate License - Real Estate
Key Reality School
High School Diploma -
Ellet High School
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