Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Santiago

Palm Coast

Summary

Adept at HIPAA compliance and fostering patient relationships, I significantly reduced no-show rates at Advent Health Palm Coast. My strong organizational skills and exceptional customer service enhanced patient care and staff productivity. Proven ability to multitask and solve problems, I excel in fast-paced healthcare environments, ensuring privacy and efficient patient scheduling.

Developed critical skills in fast-paced medical environment, managing high volumes of patient appointments and coordinating schedules. Excelled in ensuring accuracy, patient satisfaction, and smooth departmental operations. Seeking to transition these transferable skills into new field, aiming to contribute to dynamic and collaborative workplace.

Offering strong organizational skills and detail-focused approach, eager to learn and develop in medical scheduling environment. Brings ability to quickly grasp medical terminology and procedural requirements, ensuring efficient and accurate appointment coordination. Ready to use and develop administrative and communication skills in Imaging Scheduler role.

Experienced with coordinating and managing imaging appointments, ensuring efficient patient flow. Utilizes strong communication and organizational skills to streamline scheduling processes. Knowledge of healthcare systems and patient care protocols, ensuring high standards in service delivery.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience

Work History

Imaging Schedule

Advent Health Palm Coast
01.2022 - Current
  • Provided excellent customer service, addressing patient concerns and answering questions regarding imaging procedures.
  • Reduced no-show rates by implementing effective reminder systems and proactive rescheduling strategies.
  • Participated in continuous improvement initiatives within the department, resulting in streamlined processes and enhanced patient care services.
  • Maintained up-to-date knowledge of imaging protocols, facilitating accurate scheduling of various diagnostic tests.
  • Organized patient records, maintaining confidentiality and ensuring easy access for medical professionals when needed.
  • Ensured timely communication with patients, providing reminders and confirming appointments for optimal attendance rates.
  • Streamlined appointment management processes for improved staff productivity and increased patient satisfaction.
  • Adapted quickly to changes in technology or policies affecting scheduling procedures while maintaining accuracy and efficiency.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Patient Services Coordinator

PT Solutions
05.2015 - 01.2022
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
  • Collected patient co-pay and issued receipt to confirm payment.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
  • Verified patient's insurance eligibility and benefits coverage.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Collected time of service payments and issued receipts.
  • Supported billing department efforts by accurately collecting co-payments, verifying insurance coverage, and addressing financial concerns for patients.

Sales Associate

Target
01.2014 - 05.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

Matanzas High School
Palm Coast, FL
01-2014

Skills

  • HIPAA compliance
  • Strong organization
  • Problem-solving skills
  • Patient scheduling
  • Listening skills
  • Healthcare systems
  • Multi-tasking strength
  • Insurance verification
  • Excellent people skills
  • Appointment coordination
  • Exceptional customer service
  • Teamwork and collaboration
  • Friendly and outgoing
  • Problem-solving abilities

Timeline

Imaging Schedule

Advent Health Palm Coast
01.2022 - Current

Patient Services Coordinator

PT Solutions
05.2015 - 01.2022

Sales Associate

Target
01.2014 - 05.2015

High School Diploma -

Matanzas High School
Jason Santiago