Jason Sass

• Supervised day-to-day operations to meet company metrics by increasing guest engagement through phone number and email collection by 30 percent driving guest experience.
• Developed strong working relationships with staff, fostering positive work environment while encouraging associate and guest interactions.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offering hands-on assistance to guests, assessing needs, and maintaining current knowledge of guest preferences while maintaining guest and associate safety.

• Managed inventory audits, financial reconciliations and sales reporting maintaining less than .9 percent shrink.
• Maintained Exceptional rating on 5 out of 5 internal audits over 3 years.
• Set clear expectations for team performance, conducting periodic evaluations and implementing corrective actions to maintain less than 10 percent associate turnover over same 3 year period.
• Achieved 80 percent or above bonus levels annually for same 3 year period.

• Explained cost and time requirements in detail and requested customer authorization prior to completion of unexpected repairs while building rapport and trust.
• Monitored repair progress and contacted customers regarding delays or cost increases.
• Managed team of technicians, ensuring timely completion of projects and high-quality workmanship while maintaining less than 3 percent return rate while maintaining safe working environment.

• Trained over 20 Associates in job roles, business policies and industry best practices.
• Enhanced team productivity by providing ongoing training and development opportunities.
• Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within operations department.
• Collaborated with cross-functional teams to achieve company-wide objectives and drive operational metrics while creating safety-first culture.

• Maintained productivity 100 percent efficiency or greater.
• Completed complex repair projects within tight deadlines, minimizing production disruptions and ensuring timely delivery of finished products to customers.

• Maintained productivity at 100 percent efficiency or greater.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with guests.

Performed all Military duties and received many military accomodations.