Jason Schlott
719 21st St, Ambridge,PA
Summary
Dynamic leader with a proven track record at Applebee's, enhancing operational efficiency and customer satisfaction. Skilled in staff training and development, coupled with exceptional time management abilities. Achieved significant improvements in quality assurance and compliance, leveraging team leadership and attention to detail to exceed business objectives. Dedicated hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Key Hourly Manager
Applebee's
Monaca, Pennsylvania
04.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maximized quality assurance by completing frequent line checks.
Service Writer
Ford Motor Company
Moon Twp, Pennsylvania
06.2019 - 02.2020
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
Server , Bartender, and Trainer
Applebee’s
Monaca, Pennsylvania
02.2013 - 06.2019
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Assisted in training new employees on front-end procedures, promoting a consistent customer experience across all staff members.
Server
Eat N Park
Sewickley, Pennsylvania
12.2009 - 01.2013
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Ambridge Area High School
Ambridge, Pennsylvania2005
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Staff Training and Development
- Staff Management
- Policy Implementation
- Expectation setting
- Attention to Detail
Certification
ServSafe manager certification
Timeline
Key Hourly Manager
Applebee's
04.2022 - Current
Service Writer
Ford Motor Company
06.2019 - 02.2020
Server , Bartender, and Trainer
Applebee’s
02.2013 - 06.2019
Server
Eat N Park
12.2009 - 01.2013
Ambridge Area High School