James Brown
Northglenn,CO
Summary
Driven professional with a proven track record in customer service and team leadership. Skilled in decision-making and staff management, ensuring operational efficiency and high customer satisfaction.
Overview
12
12
years of professional experience
Work History
Key Hourly Manager
Chicken N Pickle
Thornton, CO
05.2025 - 03.2026
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Trained staff on menu knowledge, service protocols, and safety procedures.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented team schedules to optimize workflow and reduce downtime.
Driver
Uber
Denver, CO
11.2018 - 05.2025
- Ensured timely and safe transportation for passengers across diverse routes.
- Navigated efficiently using GPS technology to optimize ride routes.
- Maintained high customer satisfaction through effective communication and service delivery.
- Conducted vehicle inspections to ensure safety and compliance with regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Wholesale Sales Representative
Canyon
Denver, CO
06.2014 - 11.2018
- Developed and maintained strong relationships with key wholesale clients to drive sales growth.
- Conducted market analysis to identify emerging trends and customer needs, enhancing product offerings.
- Collaborated with cross-functional teams to streamline order processing and improve fulfillment efficiency.
- Provided superior service to customers by quickly responding to requests, suggestions and concerns.
- Worked closely with internal teams such as marketing and production departments to ensure timely delivery of orders and smooth handling of client requests.
Education
Massage Therapy
Denver School of Massage Therapy
Westminster, CO05-2007
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Relationship building
- Staff management
- Customer relationship management (CRM)
- Staff development
Timeline
Key Hourly Manager
Chicken N Pickle
05.2025 - 03.2026
Driver
Uber
11.2018 - 05.2025
Wholesale Sales Representative
Canyon
06.2014 - 11.2018
Massage Therapy
Denver School of Massage Therapy