Lazarus Garcia
Clovis,CA
Summary
Dynamic leader with proven expertise in staff management and customer service honed at Dave & Buster's. Excelled in team leadership, enhancing productivity and customer satisfaction through effective communication and complex problem-solving. Achieved significant improvements in operational efficiency and safety standards, demonstrating exceptional decision-making and time management skills.
Overview
9
9
years of professional experience
Work History
Key Hourly Manager
Dave & Busters
06.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Senior Games Technician
Dave & Buster's
05.2021 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Optimized system performance thorough testing and analysis.
Operations Supervisor
Black Beards USA Family Fun Park
03.2016 - 05.2021
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
Education
High School Diploma -
Carter G. Woodson Public Charter School
Fresno, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Verbal and written communication
- Staff management
Timeline
Key Hourly Manager
Dave & Busters
06.2024 - Current
Senior Games Technician
Dave & Buster's
05.2021 - Current
Operations Supervisor
Black Beards USA Family Fun Park
03.2016 - 05.2021
High School Diploma -
Carter G. Woodson Public Charter School
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