Danielle Barrington
Dallas
Summary
Dedicated manager with over four years in customer service and team training, excelling at resolving issues and enhancing service efficiency. Dynamic leader specializing in employee training and service efficiency. Committed to resolving customer issues and driving team performance to achieve operational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Key Hourly Manager
Dave & Buster's
Louisville
02.2021 - Current
- Managed daily operations in entertainment and dining environments.
- Trained team members on customer service standards and operational procedures.
- Collaborated with management to develop strategies for improving service efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Military Police Officer
US Army
Fort Sill
11.2012 - 12.2016
- Enforced laws and regulations to maintain order on military installations.
- Managed traffic control during events to ensure smooth flow and safety.
- Prepared reports documenting incidents, arrests, and security activities.
- Adhered to all state and federal laws while performing duties as a Military Police Officer.
- Interacted with members of the public in a professional manner while representing the US Army.
Education
High School Diploma -
Oldham County High School
Buckner, KY06-2011
Some College (No Degree) - Psychology
Cameron University
Lawton, OKSkills
- Customer service
- Team building
- Employee training
- Service efficiency
- Operational procedures
- Incident reporting
- Training development
- Coaching and mentoring
Certification
- Alcohol ServSafe
Timeline
Key Hourly Manager
Dave & Buster's
02.2021 - Current
Military Police Officer
US Army
11.2012 - 12.2016
High School Diploma -
Oldham County High School
Some College (No Degree) - Psychology
Cameron University