- Volunteering
- Watching Movies and TV Shows
- Video Games
- Hanging out with friends
- Working
Jahaun Knox
Toledo,OH
Summary
Proven ability to enhance customer satisfaction through effective conflict resolution and decision-making. Experienced in team leadership and employee training, ensuring high-quality service delivery and operational efficiency.
Dynamic Key Hourly Manager with a strong focus on team leadership and staff training. Expertise in conflict resolution and time management has led to improved service quality and enhanced customer satisfaction. Ready to drive operational excellence in a fast-paced environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Key Hourly Manager
Texas Roadhouse
Toledo, OH
03.2024 - Current
- Directed daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on food safety standards and operational procedures.
- Collaborated with kitchen staff to streamline food preparation processes for timely service.
- Monitored employee performance and provided constructive feedback to enhance productivity.
- Resolved customer complaints promptly to maintain high service quality standards.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Team Member
Chick-fil-A
Toledo, OH
06.2022 - 01.2024
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Operated kitchen equipment to prepare food items efficiently while adhering to health and safety standards.
- Collaborated with team members to streamline workflows, enhancing overall service speed and efficiency.
- Trained new staff on operational procedures, promoting consistency in service quality and productivity.
Education
High School Diploma -
Central Catholic High School
Toledo, OH05.2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Policy implementation
- Conflict resolution
Accomplishments
- Supervised team of high numbered staff members.
Certification
- Certified Hourly manager, will be salary when I am 21 (the minimum age requirement.), Texas Roadhouse
Interests
Timeline
Key Hourly Manager
Texas Roadhouse
03.2024 - Current
Team Member
Chick-fil-A
06.2022 - 01.2024
High School Diploma -
Central Catholic High School