Summary
Overview
Work History
Education
Skills
Timeline
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Jason Schubert

Jason Schubert

Clayton,NC

Summary

I am a seasoned and agile financial services professional seeking...

Overview

17
17
years of professional experience

Work History

Business Accountability Specialist,

Wells Fargo
Raleigh, NC
02.2020 - Current
  • Conducts independent audits of QA activities to assess control effectiveness and validate results.
  • Engages with business partners to clarify and settle disputes over findings.
  • Constructs and delivers final program results to key stakeholders.

Quality Assurance Analyst,

Wells Fargo
Raleigh, NC
08.2016 - 01.2020
  • Managed portfolio of complaints reviews, ensuring compliance with Enterprise Complaints Management Policy.
  • Developed and executed targeted audits, identifying key insights for ad-hoc testing.
  • Reported audit trends and identified business improvement opportunities for stakeholders within Enterprise Complaints Oversight.

Loan Servicing Specialist,

Wells Fargo
Greenville, NC
04.2014 - 07.2016
  • Provided operational support to U.S. Northeast dealer relationship managers and credit managers.
  • Built, maintained, and funded dealer fleets and real estate loans.
  • Conducted UAT and regression testing on pilot SORs.

Customer Service/Correspondence Rep.,

Wells Fargo
Greenville, NC
01.2011 - 03.2014
  • Handled Customer Service support calls from front-line phone teams.
  • Handled escalated Customer Service complaint calls to provide customers with first-contact resolution.
  • Handled inbound calls on specialized loan (SCRA, BK, and commercial).

Public Information Assistant,

Pitt County Government
Greenville, NC
11.2008 - 02.2010
  • Served as County liaison with local news stations and print media organizations to facilitate information dissemination.
  • Produced County memos, training documents, and public service announcements to ensure clear communication of public information.
  • Led modernization of Pitt County Government website to enhance user experience and accessibility.

Education

Master of Public Administration - Public Administration

East Carolina University
Greenville, NC
12-2009

Bachelor of Science - Political Science

East Carolina University
Greenville, NC
05-2007

Skills

  • End-to-end understanding of consumer lending products, including originations, service, insurance, payments, default/collections, etc
  • Knowledgeable in financial regulations including UDAAP, FCRA, TILA (Reg Z), ECOA (Reg B), etc
  • Deep knowledge of Quality Assurance frameworks, RCSA, and issues management

Timeline

Business Accountability Specialist,

Wells Fargo
02.2020 - Current

Quality Assurance Analyst,

Wells Fargo
08.2016 - 01.2020

Loan Servicing Specialist,

Wells Fargo
04.2014 - 07.2016

Customer Service/Correspondence Rep.,

Wells Fargo
01.2011 - 03.2014

Public Information Assistant,

Pitt County Government
11.2008 - 02.2010

Master of Public Administration - Public Administration

East Carolina University

Bachelor of Science - Political Science

East Carolina University
Jason Schubert