Jason Scott
MALONE
Summary
Dedicated professional with over 8 years of experience in service technician, management and automotive technology. Known for strong problem-solving skills and reliability, successfully coordinating service operations to ensure customer satisfaction and quality control.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Malone Ford
Malone, NY
03.2026 - Current
- Assisted in managing service department operations, ensuring efficient workflow and customer satisfaction.
- Coordinated service appointments and follow-ups, enhancing client communication and engagement.
- Streamlined parts inventory management, improving accuracy in orders and reducing delays.
- Trained new staff on service protocols and customer handling techniques for enhanced team performance.
- Monitored service technician performance, providing feedback to drive productivity and quality standards.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
Shop Foreman
Malone Ford
Malone, NY
11.2021 - 03.2026
- Supervised daily operations of service department, ensuring efficient workflow and quality service delivery.
- Mentored and trained junior technicians in automotive repair techniques and safety protocols.
- Implemented process improvements that enhanced productivity and reduced turnaround times for service requests.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
Correctional Officer
New York State Department Of Corrections
Malone, NY
09.2018 - 11.2021
- Monitored inmate behavior to maintain safety and order within facility.
- Conducted searches of inmates and common areas for contraband.
- Documented daily activities and incident reports accurately and promptly.
Automotive Technician
Bailey Ford
Malone, NY
08.2015 - 09.2018
- Diagnosed and repaired mechanical and electrical issues in diverse vehicle models.
- Conducted routine maintenance services, including oil changes and tire rotations, ensuring optimal vehicle performance.
- Assisted in implementing improved workflows for repair processes, enhancing service efficiency.
- Trained junior technicians on diagnostic procedures and equipment operation to foster skill development.
- Led team in troubleshooting complex automotive problems, improving resolution rates and turnaround times.
- Performed safety and emission inspections
Automotive Technician
S&S Auto Sales
Malone, NY
10.2014 - 08.2015
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed safety and emissions inspections.
- Completed customer orders and warranty services according to manufacturer specifications.
Education
Automotive Technology - Automotive Technology
Lincoln Technical Institute
East Windsor, CT 10-2014
High School Diploma -
Franklin Academy Highschool
Malone, NY06-2013
Automotive Technology - Automotive Technology
North Franklin Education Center
Malone, NY06-2013
Skills
- Staff training and development
- Positive attitude
- Time management
- Service planning
- Schedule coordination
- Strong leadership
- Problem-solving
- Reliable and responsible
- Goal setting
- Quality control
Certification
- Ford technician Sr. Master certified and electric vehicle certified
- Licensed New York State inspector
Timeline
Assistant Service Manager
Malone Ford
03.2026 - Current
Shop Foreman
Malone Ford
11.2021 - 03.2026
Correctional Officer
New York State Department Of Corrections
09.2018 - 11.2021
Automotive Technician
Bailey Ford
08.2015 - 09.2018
Automotive Technician
S&S Auto Sales
10.2014 - 08.2015
Automotive Technology - Automotive Technology
Lincoln Technical Institute
High School Diploma -
Franklin Academy Highschool
Automotive Technology - Automotive Technology
North Franklin Education Center