David Howard
Otterbein,IN
Summary
Results-driven Service and Parts Manager with expertise in customer satisfaction, team training, and operational efficiency. Committed to enhancing service quality and driving positive customer experiences.
Overview
2026
2026
years of professional experience
Work History
Service and Parts Manager
Heartland ford
Covington, Indiana
07.2017 - Current
- Managed daily operations and team performance in customer service environment.
- Developed training programs to enhance staff skills and service delivery.
- Implemented customer feedback systems to improve service quality and satisfaction.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints in a timely manner.
- I work with warranty companies to get covered repairs covered.
Technician & shop manager
kyburz auto center
Otterbein, Indiana
08.2012 - 07.2017
- Oversaw staff scheduling to optimize labor resources.
- Managed daily shop operations and ensured efficient workflow.
- Responsible for putting estimates together and working with aftermarket warranty companies.
- Repaired all makes of vehicles
Technician
Bob rorhmans
Lafayette, Indiana
1994 - 08.2012
- Operated machinery to perform routine maintenance and repairs.
- Replaced defective components or parts as needed.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements
- Installed new components or replaced defective parts to restore functionality.
- I completed Jeeps masters technician program to become gold star certified.
Education
High School Diploma -
Lafayette Jeff
Lafayette, IN05-1994
Skills
- Customer relationship management
- Service delivery improvement
- Warranty processing
- Team leadership
- Staff training development
- Vehicle inspection
References
References available upon request.
Timeline
Service and Parts Manager
Heartland ford
07.2017 - Current
Technician & shop manager
kyburz auto center
08.2012 - 07.2017
Technician
Bob rorhmans
1994 - 08.2012
High School Diploma -
Lafayette Jeff