Results-driven professional with expertise in project management, data analysis, and customer service. Proven track record in executing transportation plans and managing resources to enhance operational efficiency.
Overview
24
24
years of professional experience
Work History
Floor Display Specialist / Transportation Analyst
Nebraska Furniture Mart
Kansas City, Kansas
11.2022 - 05.2024
Responsible for hourly and daily budgeting of furniture delivery resources to be allocated over three major markets.
Executed inbound, inter-store, and outbound transportation plans, tendered freight to carriers, and managed transportation events to ensure customer satisfaction and a smooth hand-off to regional receiving teams.
Maintained, updated, and provided various calendar reports to all levels of the company.
Served as the point of contact between supply chain and delivery providers to solve customer service issues.
Sales Associate
Love Sac
Kansas City, Missouri
06.2022 - 11.2022
Processed transactions accurately and efficiently at the register.
Collaborated with team members to ensure inventory accuracy.
Updated product displays to align with marketing strategies.
Helped customers find specific products, answered questions, and offered product advice.
Partnered with store management to ensure that all customer service issues were resolved, and enhanced all aspects of customer service, including order management.
Merchandising Services Manager
Lowe's
Lakewood, WA, Independence, MO
01.2020 - 05.2022
Supervised the team of 17 that conducted resets (based on planograms), stocked, and priced merchandise accurately.
Interpreted and adapted planograms and project plans provided to better serve the needs and layout of individual stores.
Coached associates in creating visually appealing product displays that are safe, clean, and easy for customers to access.
Maintained over 98% on-time accountability for the entire team for resets and service of the store.
Long Term Substitute Teacher
Franklin Pierce School District
Tacoma, WA
01.2017 - 06.2020
Assume responsibility for duties assigned to the regular teacher.
Followed all lesson plans and other instructions provided by the regular teacher and/or the school.
Provided instruction and modified instruction to meet the diverse learning needs of all students, including students with disabilities, and students who are learning English.
Demonstrated effective classroom management.
Fostered a positive attitude with students, parents, and staff.
Merchandising Services Associate
Lowe's
Auburn , WA
10.2019 - 01.2020
The Merchandising Service Associate (MSA) completes merchandising resets and service-related projects accurately, on time, and in accordance with merchandising and safety standards. To be successful, this associate must be able to follow detailed project instructions. The MSA builds displays, processes damaged products, rotates and prices stock, resolves project issues or questions, checks third-party work completion, and provides proof of project completion.
Jet Engine Technician Supervisor
United States Air Force, USAF
McChcord AFB and Various, WA
09.2000 - 03.2012
Lead with confidence; complex and rare triple engine change on one aircraft. A.F. standard is 24 hours per engine. led my team to a completion time of 17 hours total; Savings of approx. $10k in man hours; Aircraft back in service 55 hours ahead of schedule
LEAN Minded; Saved over 200K per year by submitting change to a Technical Order Publication; having inspection card orders changed to ensure Home Station Checks are not a waste of man hours
Shift supervisor of 10+ personnel, mix of Active Duty and Civilian. Supervised inspections, troubleshooting, and resolving issues, maintenance malfunction related using wiring diagrams, DOD Technical Publications, onsite Service Representatives/Vendors, and off location engineers
Submitted and tracked product quality deficiency reports/publication change requests, using an internal database, on parts or systems that require improved performance along with Root Cause Analysis
Planned and conducted training and task certification for personnel in upgrade training, for skill-level advancement for 30 personnel
Served as the Maintenance Flight Administrative Support Assistant for approx. 8 months; Reported to Flight Commander and Flight Chief. In charge of planning / scheduling of training and certification for approximately 150 personnel. Maintained 100% on all trainees in upgrade training, while using exemplary customer service
As the Flight Admin Asst., in charge of planning, preparing and conducting weekly status of flight meetings, as well as preparing the Flight Commander for the Squadron meeting with the Squadron Commander
Education
Associate of Science - Business Administration
Yuba College
Marysville, CA
12-2025
Bachelor of Science - Information Technology
University of Washington
Tacoma
06-2016
Associate of Applied Science - Computer Networking And Systems Security
Clover Park Technical College
Lakewood, WA
08-2013
Skills
Project management
Data analysis
Customer service
Technical support
Inventory management
Effective communication
Visual merchandising
Problem solving
Microsoft Office Suite
Databases
Timeline
Floor Display Specialist / Transportation Analyst
Nebraska Furniture Mart
11.2022 - 05.2024
Sales Associate
Love Sac
06.2022 - 11.2022
Merchandising Services Manager
Lowe's
01.2020 - 05.2022
Merchandising Services Associate
Lowe's
10.2019 - 01.2020
Long Term Substitute Teacher
Franklin Pierce School District
01.2017 - 06.2020
Jet Engine Technician Supervisor
United States Air Force, USAF
09.2000 - 03.2012
Associate of Science - Business Administration
Yuba College
Bachelor of Science - Information Technology
University of Washington
Associate of Applied Science - Computer Networking And Systems Security