Summary
Overview
Work History
Education
Skills
Timeline
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Jason Shanks

Elizabethton,Tennessee

Summary

Dynamic professional with a proven track record at Citibank, excelling in problem-solving and fraud risk reduction. Highly reliable and adept at collaborating across departments, consistently meeting performance metrics. Skilled in maintaining precise data analysis while providing exceptional customer support and implementing effective policy guidelines.

Overview

9
9
years of professional experience

Work History

Credit Maintenance Specialist

Citibank
02.2022 - Current
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Maintained precise monthly metrics for tracking performance.
  • Aid customer in the completion of their application
  • Implemented policy guidelines to reduce fraud risk.

Senior Client Advocate

Act
12.2015 - 02.2022
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Maintained precise monthly metrics for tracking performance.
  • Aid customer in the completion of their application
  • Implemented policy guidelines to reduce fraud risk.

Education

Greeneville High School
Greeneville, TN
06.1997

Skills

    Very reliable

    Works well with peers

    Works well with other department

    Follows all policy

    Meet metrics each month

    Knowledgeable on programs such as AIP Microsoft generating pac referrals for Sar filing

    Filing of Sar

    Documentation

Timeline

Credit Maintenance Specialist

Citibank
02.2022 - Current

Senior Client Advocate

Act
12.2015 - 02.2022

Greeneville High School

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Jason Shanks