Samantha Ferree

Received calls from customers wishing to apply for retail credit cards

• Improved creditor-client relationships by effectively managing a large portfolio of accounts and promptly addressing concerns
• Reduced bad debt losses by conducting thorough credit risk assessments and making informed lending decisions.
• Maintained accurate records of all credit-related activities, facilitating efficient reporting and analysis for management review.
• Educated clients on their account status and available options, fostering trust and promoting long-term business relationships.
• Managed disputes effectively, investigating issues thoroughly and implementing appropriate resolutions to maintain client satisfaction.
• Ensured compliance with relevant regulations and industry best practices, staying up-to-date on changes affecting the credit industry.
• Provided training and mentorship to junior team members, sharing expertise in credit management practices to build a high-performing team environment
• Interviewed credit applicants to obtain personal and financial data needed to complete credit report.
• Attended ongoing professional training to facilitate accurate and productive credit management.

• Educated in HIPPA compliance
• Performed clerical duties, such as word processing, data entry, answering phones and filing. Assisted patients in filling out check-in and payment paperwork. Gathered forms and copied insurance cards to collect patient information for billing and insurance filing. Used computer software to schedule appointments.
• Compiled and reviewed medical charts. Followed document protocols to safeguard confidentiality of patient records.
• Facilitated communication between patients and various departments and staff. Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations. Obtained client medical history, medication information, symptoms and allergies. Completed clinical procedures and gathered patient data for interpretation by physician. Obtained pre- and post-treatment vital signs and weight.
• Called and faxed pharmacies to submit prescriptions and refills.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms. Compiled necessary documents for surgical billing packages. Explained plans for treatment and payment options. Educated patients on medicine and at-home healthcare tools.

Transferred from San Diego location to Boise in April of 2019

• Assisting customers, recommending product based on client preferences
• Processing transactions via POS systems, while collecting and curating a client book
• Assisting multiple customers at once, attending the department alone for up to 5 hours
• Answering customer questions in person and over the phone, processing credit applications, and placing orders either online or over the phone
• Maintaining order in the stockroom

Trusted with limited manager override on POS system to perform small tasks such a changing payment type, waving shipping fees and editing prices to match signs.

Received training and certification from Michael Kors Company to represent brand, explain functions and features of product, and guide product selection by customers.

• Received customer payments via POS system
• Totaled bills and calculated taxes
• Described products and services in detail, assisting customers in selecting items based on needs
• Created attractive displays to promote items 
• Assisted on service floor to maintain service standards

• Conducted opening and closing shifts as shift manager 
• Filed cash deposits at end of shift 
• Delegated store maintenance tasks to team members 
• Managed labor percentages, supervising shifts with 3-4 employees 
• Reported security and service incidents to management