Dynamic leader with a proven track record at Amour Vert, adept in store operation management and fostering teamwork. Spearheaded the expansion of the retail division, opening 9 new locations and driving significant growth. Excelled in staff development and visual merchandising strategy, enhancing customer satisfaction and team performance. Demonstrates adaptability and excellent communication, achieving key objectives amidst organizational changes.
Hi, I’m
Amela Arifovic
Benicia
Summary
Overview
23
years of professional experience
Work History
Amour Vert
Regional Store Manager
10.2024 - Current
Job overview
- Directly responsible for building retail division from ground up.
- Opened 9 new location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Directly developed processes and directives for retail including all SOP's which included basic daily P&P's, training programs, visual directives & analytics reporting which are executed across all doors.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Defined clear targets and objectives and communicated to other team members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
Amour Vert
Area Store Manager
02.2020 - 10.2024
Job overview
- Managed daily operations to ensure smooth functioning across 5 stores.
- Managed inventory control, cash control, and store opening and closing procedures.
- Interviewed , hired and mentored new employees to ensuring they were well-equipped to excel in their roles from day one.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Collaborated with the store managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Janie and Jack
Store Manager
03.2018 - 01.2020
Job overview
- Assisted with hiring, training and mentoring new staff members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Strategized and executed plans to draw in customers and drive sales.
- Effectively merchandised the visual displays to drive sales and attract top talent.
Les Lunes
Team Leader
04.2016 - 11.2017
Job overview
- Successfully helped CEO open 4 Pop-up shops in the Bay Area.
- Established a community network within the San Francisco area to help grow brand recognition trough word of mouth and community activations.
- Lead/managed retail field operations to achieve projected sale galas and increase sales.
- Coach and developed employees to engage customers, upsell and offer great customer service.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Contributed to the development of company-wide best practices by actively participating in leadership meetings and sharing insights from the team''s experiences.
Nordstrom
Men's Division Manager
03.2002 - 03.2011
Job overview
- Successfully managed 3 departments and up to 40 employees
- Recruited and developed employees to their full potential.
- Fostered a positive work environment through open communication channels, transparent decision-making processes, and employee recognition programs.
- Motivated and to drove department to exceed goals and institute strategies to maximize sales and achieve profit objectives trough client sourcing and relationship selling.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Worked closely with Visual Display to implement initiatives and new floor sets to reinforce the brand massage.
- Led division through period of significant organizational change, maintaining focus and achieving key objectives.
Education
Economics And Management Croatia
BBA
05-1997
University Overview
Skills
- Store operation management
- Staff training/development
- Financial forecasting
- KPI tracking
- Inventory tracking and management
- Visual Merchandising Strategy
- Teamwork and collaboration
- Marketing strategies
- Problem-solving
- Excellent communication
- Adaptability
Timeline
Regional Store Manager
Amour Vert
10.2024 - Current
Area Store Manager
Amour Vert
02.2020 - 10.2024
Store Manager
Janie and Jack
03.2018 - 01.2020
Team Leader
Les Lunes
04.2016 - 11.2017
Men's Division Manager
Nordstrom
03.2002 - 03.2011
Economics And Management
BBA
Similar Profiles
Susanna SablinaSusanna Sablina
Area Director of Operations at Amour VertArea Director of Operations at Amour Vert
Apenisa Cakacakailau BApenisa Cakacakailau B
Security Officer at Amour Guard Security ServiceSecurity Officer at Amour Guard Security Service
Florent PellouxFlorent Pelloux
Assistant de direction at Hôtel Amour (Groupe Beaumarly)Assistant de direction at Hôtel Amour (Groupe Beaumarly)