Jason Sheets
Technician
Wesley Chapel,Florida
Summary
Technician Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Enthusiastic Technical Support Representative specializing in delivering outstanding customer service. Background in helping businesses promote products and services to drive sales. Analytical and thorough in tackling customer issues. Skilled Tech with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Senior Technician
AdventHealth
Tampa, Florida
04.2022 - Current
- Installed new systems and parts with efficient approach.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
Tech Support Rep
CGS
Tampa, FL
06.2021 - 08.2021
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Translated complex technical issues into digestible language for non-technical users
- Managed high levels of call flow and responded to technical support needs
- Used OCPM ticketing systems to manage and process support actions and requests
- Documented support interactions for future reference.
System Service Representative
IBM
Wesley Chapel, FL
10.2019 - 06.2021
- Demonstrated increased knowledge of company products and equipment
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance
- Explained diagnostic findings to customers and outlined repair or service options
- Applied knowledge of standard equipment and manufacturer repair guidelines
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales Representative
Oval International
Wesley Chapel, FL
08.2014 - 08.2016
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
Education
Bachelor of Science - Business Management
Missouri Southern
01.2008 - 05.2012
Associate of Science - Computer Programming
Hillsborough Community College
01.2017 - 05.2019
Skills
undefined
Accomplishments
- ACMT AppleCare
- ACIT AppleCare
- Programming Specialist (H.C.C).
- CompTIA A+
Timeline
Senior Technician
AdventHealth
04.2022 - Current
Tech Support Rep
CGS
06.2021 - 08.2021
System Service Representative
IBM
10.2019 - 06.2021
Associate of Science - Computer Programming
Hillsborough Community College
01.2017 - 05.2019
Sales Representative
Oval International
08.2014 - 08.2016
Bachelor of Science - Business Management
Missouri Southern
01.2008 - 05.2012
Similar Profiles
Colleen RomanzoColleen Romanzo
OR Circulating Registered Nurse, BSN, CNOR at AdventHealthOR Circulating Registered Nurse, BSN, CNOR at AdventHealth
Valeria Roman-EchevarriaValeria Roman-Echevarria
Patient Care Technician at AdventHealthPatient Care Technician at AdventHealth
LYNDA A. BRACAMONTELYNDA A. BRACAMONTE
Registered Nurse, Progressive Care Unit at AdventHealthRegistered Nurse, Progressive Care Unit at AdventHealth
Sarah PhillipsSarah Phillips
Utilization Review Nurse at AdventHealthUtilization Review Nurse at AdventHealth
Emily RamosEmily Ramos
Boba Barista at Boba MacsBoba Barista at Boba Macs