Jason Shine
Lakeport,CA
Summary
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.
Overview
11
11
years of professional experience
Work History
Caregiver
Dorothy Stevens/Linda Leno
Lucerne, CA
08.2020 - 11.2023
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Developed strong relationships with clients based on trust and respect.
- Responded quickly in emergency situations in a calm manner.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted clients with maintaining good personal hygiene.
- Contacted medical providers on behalf of clients to follow up on appointments.
Night Shift Manager
McDonalds (Tom Holka)
Mancelona, MI
06.2016 - 10.2018
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Covered switchboard and answered calls from guests and upper management.
- Responded promptly to guest requests to achieve customer satisfaction.
- Organized new stock for floor placement.
- Cross-trained in every store role to maximize operational knowledge.
Restaurant Shift Manager
McDonalds (Yin Corp.)
Lakeport, CA
11.2012 - 05.2016
- Organized daily activities, delegated duties to employees, handled employee concerns or issues, and addressed disciplinary matters when necessary.
- Monitored cash registers during shifts to ensure accuracy of transactions.
- Maintained inventory of supplies and equipment, ordering as necessary.
- Supervised restaurant personnel to ensure efficient operation during assigned shift hours.
- Ensured all safety and sanitation regulations were followed in the restaurant.
- Greeted guests upon arrival, answered questions about menu offerings and made recommendations when requested.
- Inspected dining room serving stations for neatness, cleanliness, adequate supplies of needed items, correct temperature of foods, freshness of products served in accordance with established standards.
- Handled closing procedures including counting money in drawers at end of shift.
- Ensured compliance with food safety objectives and quality control standards throughout shift operations.
- Attended regular meetings with management staff to discuss any changes or new policies implemented by corporate office.
- Trained new employees on proper customer service techniques and food handling protocols.
- Analyzed operational problems such as theft and wastage, developing strategies to resolve them quickly.
Skills
- Dependable and Responsible
- Strong Ethics
- Multitasking and Organization
- Customer Engagement
- Staff Management
- Full Service Restaurant Background
- Shift Management
- Food Service Background
- POS Systems
- Cash Register Operation
- Cash Handling
- Drawer Balancing
- Returns Processing
- Staff Training
- Loss Prevention
Affiliations
- Painting highly detailed miniatures of various different scales.
- General home repair and Carpentry
- Building terrain for wargaming and dioramas (Minor knowledge of Circuitry)
- Decoding and writing papyrus scripts for games and other programs
- Gardening and Landscaping
Timeline
Caregiver
Dorothy Stevens/Linda Leno
08.2020 - 11.2023
Night Shift Manager
McDonalds (Tom Holka)
06.2016 - 10.2018
Restaurant Shift Manager
McDonalds (Yin Corp.)
11.2012 - 05.2016