Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
Jason Simpson
Glendale,AZ
Summary
Overview
5
years of professional experience
Work History
Controlled Contamination ServicesPhoenix, AZ
Partner Experience Representative
10.2022 - 03.2023
Job overview
- Built and maintained client relationships
- Facilitated foundational meetings for new clients, implemented CCS's Start Right, Stay Right program, and maintained weekly/bi-weekly/monthly meetings depending on client needs
- Performed quarterly business reviews with key KPIs and opportunites for improvement and upselling services
- Maintained a risk assessment matrix to flag and monitor any client issues
- I was involved in 10 new client launches during my time at CCS
LiveWorldGlendale, AZ
Client Services Manager
04.2021 - 09.2022
Job overview
- Worked remotely to manage a team of up to 50 social media content reps, with a strong emphasis on Pharma clients
- Assessed reports to review client activity and identify opportunities.
- Mandatory reporting based on pharmaceutical industry guidelines to escalate any potential adverse event submitted by users through various social media channels
- Handled live chats through Facebook as a representative of the specific client I was managing
- Maintained a service satisfaction score above 90% which was calculated through surveys filled out by users that had reached out to us for any reason
Jenny CraigPeoria, AZ
Client Services Director
11.2019 - 04.2021
Job overview
- Built a client base of 30+ from scratch (until Covid severely limited us)
- Met with clients weekly to asses their progress on the program, provide motivation, offer advice, and order their food
- Built and maintained relationships with clients across 4 different retail locations
- Was able to bring my prototype location (inside of Walgreens) to profitable within 4 months of opening
ADPTempe, AZ
Payroll Team Lead
11.2017 - 10.2019
Job overview
- Managed a team of payroll processors for 6 different clients
- Ensured that payroll was completed on time, and accurately
- Handled client work orders through Salesforce
- Trained a payroll processor for promotion, to take my spot when I left
- Handled daily/weekly reporting and review of all payrolls before and after submission
- Maintained a 99% accuracy mark on submitted payrolls across all clients
Education
Grand Canyon UniversityPhoenix, AZ
Bachelor of Science from Business Management
University Overview
Skills
- Client Management
- Social Media
- Employee Development/Training
- Customer and Client Facing Roles
- Sales
Timeline
Partner Experience Representative
Controlled Contamination Services
10.2022 - 03.2023
Client Services Manager
LiveWorld
04.2021 - 09.2022
Client Services Director
Jenny Craig
11.2019 - 04.2021
Payroll Team Lead
ADP
11.2017 - 10.2019
Grand Canyon University
Bachelor of Science from Business Management
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