Jason Siple
Kissimmee,FL
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
27
27
years of professional experience
Work History
Restaurant Manager
Benihana
Orlando Fl
03.2023 - Current
- Oversaw daily restaurant operations, ensuring adherence to service standards and customer satisfaction.
- Managed inventory control systems, optimizing supply levels and reducing waste.
- Developed and implemented training programs for staff to enhance service quality and efficiency.
- Analyzed customer feedback to identify areas for improvement and inform menu development.
- Conducted Local Marketing to drive sales and engagement with the Benihana brand.
- Training new managers for the district.
- Traveling to 8 different Benihana restaurants in multiple states to support and develop teams.
AGM/Kitchen Manager
Fridays
Ormond Beach, FL
09.2021 - 03.2023
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Increased sales by 5% Year over Year. Decreased guest complaints by 50%. Increased overall profitablity by 11%.
Associate Manager
Cracker Barrel
Piedmont, SC
01.2017 - 07.2021
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Mentored and supported 125 hourly department employees to create strong workplace culture.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
General Manager
Uno Pizzeria & Grill
Lexington SC
01.2013 - 01.2017
- Boosted gross yearly sales from $1,300,000 to $1,900,000 in under12 months.
- Increased profits by8% by spearheading a focus on both top line sales and cutting food and beverage costs.
- Reduced employee turnover by 20%
- Increased health inspections scores from an 85% to a 95%
- Increased guest satisfaction by implementing new hospitality and kitchen procedures.
- Developed and implemented new training procedures in all departments.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Prepared for and executed new menu implementations.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Skillfully interacted with external vendors to obtain the best quality in pricing and product.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
General Manager
Uno Pizzeria & Grill
Montgomery, PA
10.2006 - 06.2013
- Worked in 6 separate location starting as an Assistant Manager and being promoted twice.
Opened the Newtown Square location in 2011 and helped develop the locationinto a store that averaged over 4 million dollars in annual sales.
As General Manager of the Montgomeryville location we grew sales by nearly 8% vs last year in two quarters.
Trained developed and help promote both managers and shift managers.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
Assistant General Manager
Bob Evans Restaurant
05.1999 - 05.2004
- Carefully interviewed, selected, trained and supervised staff.
- Prepared for and executed new menu implementations.
- Led and directed team members on effective methods, operations and procedures.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Correctly calculated inventory and ordered appropriate supplies.
Education
High School Diploma -
Neshaminy High School
Langhorne, PA1997
3 years - Business Management
Temple University
Philadelphia, PASkills
- Service-oriented
- Inventory control and record keeping
- Staff scheduling
- Food service background
- Strong work ethic
- Proven cost-control expert
- Conflict resolution techniques
- Results-oriented
- Business operations expertise
- Marketing and advertising
Timeline
Restaurant Manager
Benihana
03.2023 - Current
AGM/Kitchen Manager
Fridays
09.2021 - 03.2023
Associate Manager
Cracker Barrel
01.2017 - 07.2021
General Manager
Uno Pizzeria & Grill
01.2013 - 01.2017
General Manager
Uno Pizzeria & Grill
10.2006 - 06.2013
Assistant General Manager
Bob Evans Restaurant
05.1999 - 05.2004
High School Diploma -
Neshaminy High School
3 years - Business Management
Temple University