Jason Squires
Helena,MT
Overview
12
12
years of professional experience
Work History
Victim/Witness Coordinator
Lewis & Clark County Attorney's Office
07.2021 - Current
- Promoted collaboration among team members to provide holistic support to crime victims and their families.
- Secured restitution for crime victims by diligently monitoring cases through the judicial process.
- Reduced stress for victims and witnesses through empathetic listening and providing appropriate assistance.
- Coordinated transportation arrangements for witnesses as needed, ensuring punctual attendance at court hearings.
- Enhanced victim and witness support by efficiently coordinating services and resources.
- Maintained up-to-date knowledge of relevant laws, policies, and procedures related to victim/witness services, ensuring compliance and accurate information dissemination.
- Scheduled/coordinated meetings and phone calls with between attorneys and victims and witnesses, and attended said meetings to document them.
- Improved victim satisfaction by promptly addressing concerns and providing clear explanations of the legal process.
- Served as a reliable liaison between clients and various service providers, streamlining processes for improved outcomes.
Legal Assistant
Lewis & Clark County Attorney's Office
10.2014 - 07.2021
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Managed correspondence with clients, courts, and opposing counsel, maintaining professionalism and confidentiality.
- Contributed to client retention by delivering exceptional support services and maintaining high levels of satisfaction.
- Contributed to positive work environment by offering comprehensive support to attorneys and staff, including document management and meeting coordination.
Client Service Representative
Ecova, Inc
06.2012 - 06.2013
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor Of Science - Management & International Business
University of Montana
Missoula, MT12.2010
Skills
- Victim advocacy
- Multicultural Sensitivity
- Collaboration Abilities
- Legal knowledge
- Confidentiality Practices
- Time Management
- Attention to Detail
- Problem-Solving
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Written and verbal communication
- Relationship Building
- Travel Logistics
Timeline
Victim/Witness Coordinator
Lewis & Clark County Attorney's Office
07.2021 - Current
Legal Assistant
Lewis & Clark County Attorney's Office
10.2014 - 07.2021
Client Service Representative
Ecova, Inc
06.2012 - 06.2013
Bachelor Of Science - Management & International Business
University of Montana