Experienced supervisor and handler dedicated to delivering exceptional animal care in various settings. Passionate about promoting animal health and well-being by providing high-quality support. Known for meticulous observation skills and effective communication of concerns to optimize care. Committed to ensuring optimal animal wellness through a detail-oriented approach.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Confidence Club Supervisor
Metro Dogs Daycare
08.2022 - Current
Manage, develop and train staff, establish and monitor goals, conduct performance reviews.
Improved customer satisfaction through application of superior conflict resolution and problem-solving skills.
Developed enrichment program(s) for dogs who didn't work well in large playgroups
Work 1-on-1 with shy, reserved dogs. Dogs who may show hostility towards other dogs in group settings
Work with on-site trainers to observe, critique behaviors and solve problems as they occur.
Daycare Manager/ Assistant Manager
Metro Dogs Daycare
10.2012 - Current
Company Overview: https://metrodogsmn.com/confidence-club/
Oversee day-to-day operations of dog daycare facility, including staff scheduling, client management, and facility maintenance
Manage inventory and order supplies as needed to maintain a clean and organized facility for both staff and dogs
Monitor play groups and behavioral interactions among dogs to prevent and address any issues that may arise
Work closely with veterinarian and groomers to provide comprehensive care for all dogs, including administering medications and coordinating grooming appointments
Supervised groups of dogs in a safe and controlled environment to ensure their wellbeing and prevent any conflicts or injuries
Engaged in interactive play and activities with dogs to provide mental stimulation and exercise, enhancing their overall health and happiness
Administered medications and adhered to feeding schedules for dogs with special dietary or medical needs
Maintained cleanliness and hygiene of daycare facilities, including cleaning up accidents and sanitizing play areas regularly
Provided excellent customer service by communicating effectively with dog owners, addressing any concerns or questions promptly and professionally
Https://metrodogsmn.com/confidence-club/
Security Officer & Team Lead
Viking Security, Triangle Services
09.2001 - 10.2012
Assigned to multiple sites, with good adaptation to new systems
Compiled evidence for management and law enforcement after prosecutable incidents
Enforce company rules and policies for staff and guests
Carry out CCTV surveillance and patrols
Report safety concerns both in writing and verbally
Utilize scanning machines and tools to check for stolen merchandise
Request law enforcement or medical as needed
Trained new security staff on company regulations and proper search protocols
Responded to on-site medical incidents and worked with emergency personnel as needed
Monitor and authorize the arrival and departure of vehicles and cargo
Work as part of a collaborative team
Issue security badges and screens visitors
Patrol sites on foot and monitor areas remotely
Education
High School Diploma -
Kasson-Mantorville High School
Kasson, MN
06-1996
Skills
Detail Oriented
Work solo or with a team
PC Skills
Good verbal communication skills
Training and mentoring
Compassion for animals
Team management
Enclosure maintenance
Medication administration
Pet handling
Supply management
Animal nutrition
Behavior analysis
Animal handling
Certification
Fear Free Certified, 09/01/22, fearfreepets.com/certificates/fear-free-...
Personal Information
Title: Dog Daycare Manager
Quote
"We can judge the heart of a man by is treatment of animals."
Immanuel Kant
Timeline
Confidence Club Supervisor
Metro Dogs Daycare
08.2022 - Current
Daycare Manager/ Assistant Manager
Metro Dogs Daycare
10.2012 - Current
Security Officer & Team Lead
Viking Security, Triangle Services
09.2001 - 10.2012
High School Diploma -
Kasson-Mantorville High School
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