Jason Tatla
San Jose,CA
Summary
Experienced Information Technology Specialist with a demonstrated history of working in the Information Technology & Services industry. An Information Systems graduate with strong experience in technical support, data applications, and network support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Support Analyst II
GHX, Inc.
Denver, CO (Remote)
07.2023 - Current
- Act as the primary point of contact at GHX for customers, handling inquiries via telephone, email, and the GHX Community Web Portal
- Provide comprehensive support for various applications, including My Exchange, Vendormate Credentialing, ePay, GHX Procure, Collaboration Portal, Allsource, Nuvia, Einvoicing, and Lumere
- Collaborate cross-functionally to troubleshoot and resolve complex application-related issues
- Utilize strong technical expertise to diagnose and address customer concerns efficiently
- Maintain detailed records of customer interactions and solutions using Salesforce or similar CRM systems
- Contribute to the ongoing improvement of the Customer Support Knowledge Base by documenting new application-related issues and their solutions
Information Technology Specialist
Milestone Technologies
Pleasanton, CA (Remote)
01.2022 - 02.2022
- Provided White-Glove concierge level customer experience, supporting internal employees via phone, chat, and Zoom
- Troubleshot network connectivity issues, such as digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network
- Supported users on applications and tools within the environment, including Microsoft Office Suite, Google Suite, RSA, Okta, Zoom, and current Mac and Windows operating systems
- Monitored, prioritized, and resolved incidents/tickets using ServiceNow
- Assisted with account set up, password resets, and access provisioning within Active Directory, LDAP, Okta, and various Multi-factor Authentication Systems
IT Coordinator
Milestone Technologies
Pleasanton, CA
09.2021 - 01.2022
- Coordinated warranty and out-of-warranty shipping and repairs with third-party vendors for damaged equipment
- Troubleshot devices to identify potential issues
- Conducted hardware recovery during employee terminations and laptop replacements
- Conducted weekly stockroom inventory asset audits
Education
MBA - Business Management
California State University, Monterey Bay
Monterey, CABachelor of Science - Management Information Systems
San Jose State University
San Jose, CASkills
- Application support
- Technical support
- Jira service desk
- ServiceNow
- Okta
- Salesforce
- Microsoft Office 365
- Communication and collaboration
- Organizational skills
- Leadership
Certification
Google IT Support Professional Certificate (Coursera)
Timeline
Support Analyst II
GHX, Inc.
07.2023 - Current
Information Technology Specialist
Milestone Technologies
01.2022 - 02.2022
IT Coordinator
Milestone Technologies
09.2021 - 01.2022
MBA - Business Management
California State University, Monterey Bay
Bachelor of Science - Management Information Systems
San Jose State University