America Devlin
Westerville,OH
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 6 years of experience in Technical and Applications Support.
Overview
19
19
years of professional experience
Work History
Support Analyst II
American Signature
12.2020 - 04.2026
- Provide Technical support by troubleshooting and resolving hardware, software, and network issues.
- Guide users through solutions in AS/400, maintaining Microsoft Admin Accounts, Manhattan Active Supply Chain, and OMNI.
- Log concise informative service support tickets in ServiceNow, and escalate complex problems. Resolve common computer, printer, and scanner issues.
- Maintain Active Directory user accounts, groups and security policies
- Analyzed technical issues to provide effective solutions and enhance customer satisfaction.
- Improved customer satisfaction by promptly addressing and resolving support issues.
Store Office Support
Value City Furniture
06.2012 - 12.2020
- Finalized daily account receivable reports and maintained inventory control.
- Facilitated store opening and closing procedures
- Optimized time management to ensure completion of all tasks within deadlines.
- Demonstrate proficiency in independent and collaborative work within team settings.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Medical Coding and Billing Specialist
Medco
11.2006 - 12.2011
- Reviewed patient records for accurate coding and billing practices.
- Processed insurance claims using billing software systems.
- Collaborated with healthcare providers to clarify documentation and improve coding quality.
- Resolved complex billing inquiries from patients and insurance companies, enhancing customer satisfaction.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
Education
Certified - Medical Billing And Coding
Everest Institute
Gahanna, OH07.2006
Skills
- Knowledge of Cisco Meraki
- Microsoft Suite, Azure, and Entra proficient
- Adjusting to new challenges quickly
- Efficient time management
- Security protocols
- Application support
Timeline
Support Analyst II
American Signature
12.2020 - 04.2026
Store Office Support
Value City Furniture
06.2012 - 12.2020
Medical Coding and Billing Specialist
Medco
11.2006 - 12.2011
Certified - Medical Billing And Coding
Everest Institute