DeAndre Brown
Mansfield,TX
Summary
Diligent and enthusiastic team player with robust organizational skills, keen to secure an entry-level Network Engineer position. Eager to collaborate and contribute toward achieving company objectives
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Analyst
DCI Hollow Metal
04.2022 - Current
- Configure, troubleshoot, and monitor network devices across all sites
- Proficiently configure and manage firewall rules across Cisco ASA and Sonicwall security appliances
- Execute VLAN changes on Cisco Catalyst and Meraki devices.
- Proficiently architect and manage virtual machines, both on-premises utilizing VCenter and in the cloud with Microsoft Azure
- Trouble shoot and manage user access for remote access VPN on the Sonicwall by creating and applying security groups to users profiles based on the designated zones in Active directory.
- Effectively present and deploy approved projects through change management.
- Operate as the main point of contact for all IT related matters across the entire facility while supporting remote sites.
IT Support Analyst
Ulta Beauty
08.2021 - 04.2022
- Maintain and troubleshoot devices in a distribution center environment
- Troubleshoot and Reconfigure RF scanners
- Recalibrate and diagnose laser, label, and mobile printers
- Handles support requests across the network while documenting steps in a ticketing system
- Efficiently work with other IT team members.
Technical Support Representative
One Support
06.2020 - 08.2021
- Performed detailed Document Processor Hardware / Software troubleshooting which resolved customer's functional issues
- Created detailed and accurate tickets using information provided by clients
- Answered user questions via email or phone regarding hardware/software applications
- Built strong relationships with IT teams
- Installed and provide desktop support for Mac, Windows Operating System, Microsoft Office, and Adobe software
- Maintained customer satisfaction rate of 95% or higher.
Education
Associates Degree in Information Technology -
Thomas Nelson Community College
Skills
- Excellent interpersonal communication skills, both verbal and written
- Ability to interact with end users diplomatically and guide them with hardware and network configuration
- Strong working knowledge in OSI model and TCP-IP Stack
- Knowledge in TCP/IP, DHCP, DNS, FTP, SNMP, HTTP, NTP, SSH
- Troubleshoot and monitor wireless access points
Configuration and Monitoring of Network Devices:
- Meraki Switches
- Cisco Catalyst Switches
- SonicWall Firewalls
- Meraki MX 250 Firewalls
- Cisco ASA Firewalls
Accomplishments
- Achievements/Tasks
Projects
- Implemented, designed and deployed brand new access switches for the IDFs on the shop floor
- Collaborated with management and Planned/deployed network drops for equipment for the North Texas facility
- Worked with different ISPs to resolve ongoing issues across all sites,
- Introduced and implemented a brand new Network bell system for all sites
- Created a site-wide plan to implement new layer 2 security techniques for the switches
- Designed and executed network segregation project across multiple sites.
Certification
Currently studying for Cisco CCNA
Timeline
IT Support Analyst
DCI Hollow Metal
04.2022 - Current
IT Support Analyst
Ulta Beauty
08.2021 - 04.2022
Technical Support Representative
One Support
06.2020 - 08.2021
Associates Degree in Information Technology -
Thomas Nelson Community College
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