Summary
Overview
Work History
Education
Skills
Timeline
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Mayuri Karra

Lynnwood,WA

Summary

Seeking to continually provide excellent service and gain new skills by moving to the next IT support level.

Overview

12
12
years of professional experience

Work History

IT Support Analyst

Microsoft
Redmond, WA
11.2020 - Current
  • Deploy and maintain all Azure virtual desktops, Remote Desktops(windows/Linux) and Storage accounts.
  • Perform imaging and setups of laptops/desktops for end-user and/or new employees
  • Participated in designing of the TSG's and workarounds.
  • Perform testing and implementation of new technology
  • Work as liaison between IT teams and users/vendors
  • Provide customer service in resolving issues from beginning to end, involving other team members and management as required
  • Participated in opening of the Conference bridge calls and collected crucial information to resolve the issue and make sure the application is working fine.
  • Provide second level support for more than 350 users at Purchase
  • Serve as backup support person for heavy Azure environment at 350 redmond office
  • Perform backup executive support as required
  • Assisted with Project Renew to move 1200 users from 1111 location to newly renovated Purchase headquarters
  • Participated in Project to move users from AWS cloud to Azure location.
  • Participated in creation of incidents for the S500 business customers.
  • Escalated the incident and engaged the concerned teams on collaboration to resolve the incidents
  • Performed Deployment of third party images successfully by engaging the right team and documents.
  • Having profund Knowledge collection of system logs, WAAPagent logs, event viewer logs,Disk logs .
  • well experienced in using the tools like monitoring tools ,Incidents logging tools and Kustuo, Jarvis Worked on deploying the extensions and software on the Azure VMs, VMSS and Dockers
  • Good understanding on the SQL queries, Ran the extract, delete, update join queries and more.

IT Support Analyst

OpenLogix Corpration
Wixom, MI
05.2011 - 08.2020
  • Research Lab Facility Deploy and maintain all remote desktops, ISO windows server software , SQL servers
  • Provide second level support for Azue sql VM , Microsoft Office 2010/ 2007, Microsoft Outlook, , handheld devices depoyment in the installation and updating of software, as well as the setup and troubleshooting of all equipment Work independently and remotely as required to efficiently resolve customer issues and execute all ; Perform off hour help desk support Perform imaging and setups of laptops/desktops for end-user and/or new employees.
  • Optimize the storage account of users' systems by clearing temp and cache folders and browser cookies, performing disk cleanup and defragmentation, and educating users Track all pending issues by logging trouble tickets for each call and taking ownership or reassigning where applicable Ensure security and integrity of access to company's systems by enforcing corporate compliance standards for processing of requests Coordinate with vendor(s) on repair of and/or ordering of equipment Perform unlocking, resetting and changing of network email passwords, AVD passwords and accounts Upgraded 100+ users to remote Desktops from windows 10,
  • Worked on developing and deploying the Azure sql Servers.
  • SQL Server is typically deployed in a standalone configuration within an AlwaysOn Availability Zone, making it vulnerable to downtime if there is an outage in the Availability Zone.
    Through a joint effort with Azure, SIOS clustering software enables native SQL Server Failover Clustering for Azure deployments without the need for shared storage. Create a SQL Server cluster using only local storage and add SIOS software for host-based, block level replication that keeps data synchronized between nodes and enables failover across Always on Availability Zones.
  • Having knowledge on SIOS data keep for SQL server which is certified by SAP and HANa.
  • Having knowledge for SIOS for windows and Linux.
  • Having Knowledge on how retrieve from SQL database for Azure

Education

High School Diploma -

KITS
Hyderabad

Master of Science - Computer Information Systems

Kakatiya Institute of Technology And Science
Hyderabad
04.2012

Skills

CompTIA A ; Advanced knowledge and support of Azure VM Infrastructure Windows servers, Linux operating systems servers

Microsoft Office, Outlook; Proficient in multiple models of desktops/laptops and desktop imaging software; Advanced analytical and PC troubleshooting skills; Proficient with Networking and Service manager and Experience with hardware & software repair; Strong customer service skills; Professional and experienced in working with executives; Excellent written and verbal skills in communicating highly technical information to both technical and non-technical personnel; Ability to work well under pressure and make decisions quickly

  • System Standards Documentation

Timeline

IT Support Analyst

Microsoft
11.2020 - Current

IT Support Analyst

OpenLogix Corpration
05.2011 - 08.2020

High School Diploma -

KITS

Master of Science - Computer Information Systems

Kakatiya Institute of Technology And Science

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Mayuri Karra