JASON THUREN

• Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in territory

• Report to Service Manager or Sr. Territory Manager, escalating to General Manager as needed

• Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs

• Manage day to day activities of customer service program(s) for the territory

• Visit all required customers each quarter to review growth and service opportunities

• Ensure RSRs respond to and resolve all service requests timely

• Sets clear expectations for customer service and leads by example

• Travel with service professionals, on route conducting observations and visiting customer locations (required visits, TIG days and/or day to day situation follow up)

• Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously

• Negotiate and secure renewal agreements with existing customers that protect pricing and profitability

• Recruit, select and hire Route Sales employees

• Complete in-person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement.

• Deliver and participate in training to ensure customer retention and service goals are met

• Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution.

• Facilitate account collections to ensure timely payments from clients. for accounts receivable

• Oversee merchandise control processes to prevent loss and ensure inventory accuracy.

• Receiving and Loading out all bulk milk and cream shipments.
• Receiving and load-out bulk milk shipments.
• Handled and inspected receiving bay and equipment, ensuring operational readiness and compliance.
• Handling, moving, connecting, disconnecting, cleaning, and inspecting receiving bay and the equipment servicing the bay.
• Ensuring appropriate handling of bulk milk product into the system, verifying the type and source farm/carrier of the incoming raw product.
• Verified type and source of incoming bulk milk products, ensuring accurate integration into the system.
• Conducted quality tests on raw milk, adhering to company and regulatory standards to ensure product safety.
• Maintain accurate documentation as required.
• Ensures that tagging and identifying notifications on tanks are correct and recorded properly.
• Submits timely and accurate reports.
• Maintains clean work area.
• Ability to load and unload trucks containing milk in a fast and safe manner.
• Performs CIP sanitation of the Load-Out area; maintains organization of the work area; and performs ongoing cleaning and preventative maintenance tasks in compliance with good manufacturing and warehouse practices.
• Executed additional tasks designated by the supervisor.

• Unloaded, tested, and stored raw milk from tanker trucks.
• Performs mandatory, rapid tests on incoming milk for temperature, antibiotics, and quality standards (e.g., bacteria count).
• Performs clean-in-place (CIP) procedures on tankers and silos, ensuring all equipment is sanitized.
• Connect and disconnect hoses to pump milk from tankers into storage silos.
• Recorded data on volume, weight, and testing results using SAP and computerized systems to maintain accurate inventory and quality control.
• Operated, monitored, and troubleshot milk separators and related equipment, ensuring optimal performance and product quality.
• Adheres to HACCP, GMP (good manufacturing practices), and safety (lockout/tagout) protocols.

• Sampled and visually inspected milk trucks before unloading to ensure quality and safety standards.
• Ensured safe and efficient unloading/loading of trucks, contributing to streamlined operations.
• Ensure that all cleaning tasks are completed safely and efficiently.
• Keep truck bays clean and clear so that trucks can move in and out efficiently.
• Monitored cleaning timers for silos to maintain timely washing and compliance with hygiene standards.
• Reviewed policies and procedures governing intake process.
• Maintained high standards of professionalism at all times when dealing with customers or other staff members.
• Demonstrated effective time management skills to ensure that all tasks were completed within required timelines.

• Worked alongside the Owner/Operator to achieve business plan objectives and profitability.
• Led sales initiatives, including retail sales and suggestive selling, to drive revenue.
• Set the tone and created an environment for exceptional customer service.
• Insured all products were up to the highest standard.
• Organized shop layout for efficient workflow. and answered phone.
• Identified and implemented strategies to enhance efficiency in daily donut production.
• Ensured cleanliness throughout the shop daily. with overall cleanliness.
• Addressed client questions and concerns, ensuring high-quality customer service and satisfaction.

• Hired, trained and managed customer service staff and best consumer service practices.
• Delivered prompt, professional solutions for customer inquiries.
• Resolved customer complaints quickly and effectively.
• Recommended enhancements to customer service processes for management and staff hiring.
• Suggested improvements to customer service to hire management and staff.
• Cultivated strong vendor relationships to secure timely supply of materials and services.
• Supervised daily office operations, resolving workplace inconsistencies and ensuring operational efficiency.
• Led and directed team members on effective methods, operations and procedures.
• Provided customers with product information and availability, estimated time of arrival of goods and product recommendations.

• Managed invoice collection and resolved customer issues to enhance satisfaction.
• Identified and implemented improvements in route management procedures to streamline operations.
• Coordinated with warehouses to ensure efficient loading and unloading processes.
• Monitored inventory levels of products and materials in warehouses.
• Negotiated contracts with suppliers and partners for maximum cost savings.
• Developed and maintained strong relationships with customers, vendors, and stakeholders to support business objectives.
• Developed and maintained positive relationships with customers, vendors, and other stakeholders.