JASON TOOLSEE
Orlando
Summary
Experienced IT professional with a strong background in networking and security from day one installation to normal day operations and management. Skilled in configuring, maintaining, and optimizing networks to ensure efficient operations. Seeking to contribute technical expertise and problem-solving skills in a challenging IT role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Network Operation Center (NOC) Technician II
Granite Telecommunications
07.2024 - 02.2025
- Placed on Dedicated Team Servicing A Large Healthcare Company Supporting Fortinet Devices
- Configuring Firewall Policies, Traffic Shaping, IPsec Tunnels, WAN IP Addresses, Backup SIM LTE Interfaces
- Utilizing Juniper 128T Technologies on Fortinet Virtual Machines to Resolve Day-to-Day Issues, Perform Cutovers, Design Networks, Review CLI Outputs, etc
- Triage Traffic Syslog, System Events, Policy Violations / Suspicious Activity, IPSec Tunnels & BGP Connections
- Researching Threat Actors, Malware, Attack Vectors, Potential Phishing Emails & Documenting Indicators of Compromised Networks
- Prepare & Present Reports on Security Incidents, Metrics & Trends to Management
Network Operations Center (NOC) Technician
Granite Telecommunications
08.2023 - 07.2024
- Installation, Configuration and Maintenance of Network Infrastructures using Cisco ASRs & Catalyst for Major Malls in the US
- Supporting SD-WAN Architecture for numerous clients utilizing Cisco Meraki, Juniper Mist, Cisco vMange, VeloCloud & Fortinet GUIs
- Working directly with Network, Security and VoIP Engineers to make high level configurations on Cisco, Juniper 128T Conductors and Fortinet (Firewalls, Routers, Switches, Wireless Access Points) Devices In Addition to VoIP Services
- Consoling and SSH into Network Devices to inspect Routing & ARP Tables, Configure Bridge-Domains, Service Instances, Port Security, Virtual Routing & Forwarding (VRFs), Spanning-Tree Protocol, VLANs, Loopback Interfaces & Clear DHCP Bindings, ARP information, Interface Counters etc
- Troubleshooting service-related issues by coordinating with Customer IT Teams and Field Technicians including Constant ICMP messaging and PCAPs through Wireshark
Senior Help Desk Technician
CVS Health
05.2022 - 04.2023
- #1 in Lowest Handle Time, Talk Time & After Call Work Metrics for Several Months Consistently
- Troubleshooting & Replacing of Office Equipment (Printers, Keyboards, Mouses, Fax Machines, Phones & Power Supplies)
- Troubleshooting of Applications & Hardware Devices (PCs, Hubs, Switches, Routers, etc.)
- IT Asset Tracking/ Hardware Inventory Management
- Password Resets and Active Directory
Education
Valencia College -
Valencia College
05.2022
Electrical Program - undefined
Osceola Technical College
05.2022
Skills
- Service Now (SNOW)
- ConnectWise
- SolarWinds
- Zabbix (SNMP Application)
- Citrix
- Avaya
- Polycom
- Epik
- Putty
- MobaX
- SecureCRT
- Viptela
- Adtran
- CradlePoint
- Powershell
Certification
Cisco Certified Network Associate (CCNA)
Fortinet Certified Associate in Cybersecurity (FCA)
Fortinet Certified Fundamentals in Cybersecurity (FCF)
Cisco Meraki Network Engineer: Fundamental (CMNE-F)
Certified Meraki Networking Associate (CMNA)
Cradlepoint Certified Network Associate
Microsoft Word, PowerPoint, Excel & Outlook Certified
Timeline
Network Operation Center (NOC) Technician II
Granite Telecommunications
07.2024 - 02.2025
Network Operations Center (NOC) Technician
Granite Telecommunications
08.2023 - 07.2024
Senior Help Desk Technician
CVS Health
05.2022 - 04.2023
Electrical Program - undefined
Osceola Technical College
Valencia College -
Valencia College
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