Jason W. Touchatt
Wichita,KS
Quote
If man hasn’t discovered something that he will die for, he isn’t fit to live.
Martin Luther King, Jr.
Summary
Organized and detail-oriented team player dedicated to improving efficiency, productivity, and profitability through continuous process improvement. Analytical thinker and skilled communicator dedicated to developing innovative solutions to complex problems and maintaining and fostering client relationships.
Skills
- Desk management
- Decision making
- Relationship-building
- Emotional intelligence
- Cross-cultural communication and competency
- Virtual collaboration
- Consensus-building
- Resourcefulness
- Conflict-resolution
- Troubleshooting
- Google Workspace/ Microsoft Office
- Public speaking
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Property Claims Adjuster: CAT, Virtual, Appraisal
Allstate Insurance Company
11.2021 - 09.2024
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with Public Adjusters.
Customer Service Representative
American Family Insurance - Chris Post Agency
07.2020 - 02.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Inside Sales Specialist
American Family Insurance - Shon Chapman Agency
10.2019 - 07.2020
- Developed strong client relationships through effective communication, understanding their needs, and providing tailored sales solutions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to event marketing, sales and brand promotion.
Regional Accounts Manager
Service Master by Best
08.2018 - 10.2019
- Delivered engaging presentations showcasing product offerings tailored to individual client needs, ultimately driving sales growth.
- Developed robust sales pipelines by networking at industry events, actively pursuing leads, and nurturing professional connections.
- Conducted comprehensive market analysis to identify trends, competitor activities, and potential areas of improvement.
Lead Minister
OKC Church
03.2013 - 05.2018
- Lead to church to grow from 65 members to 101 members in 5 years.
- Provided pastoral care to individuals experiencing life challenges, offering guidance, support, and encouragement during difficult times.
- Organized workshops and retreats for congregation members, providing opportunities for spiritual growth and renewal.
- Recruited volunteers for various church programs, cultivating a strong sense of belonging among participants through service opportunities.
- Established small group ministries to foster deeper connections among congregation members while exploring various aspects of spirituality together.
Education
Bachelor of Science - Business Management With An Emphasis On HR
William Woods University
Fulton, MissouriCertification
Property and Casualty License - State of Kansas
Timeline
Property Claims Adjuster: CAT, Virtual, Appraisal
Allstate Insurance Company
11.2021 - 09.2024
Customer Service Representative
American Family Insurance - Chris Post Agency
07.2020 - 02.2021
Inside Sales Specialist
American Family Insurance - Shon Chapman Agency
10.2019 - 07.2020
Regional Accounts Manager
Service Master by Best
08.2018 - 10.2019
Lead Minister
OKC Church
03.2013 - 05.2018
Bachelor of Science - Business Management With An Emphasis On HR
William Woods University
References
Available upon request.
Volunteer Efforts
HOPE Worldwide Community Volunteer:
- Education outreach for children's programs
- Blood drives
- Supplying meals for the homeless
- Disaster relief
- Fundraising for international disaster relief and poverty relief efforts.
- Servant Leadership Award, 2013, for organizing disaster relief efforts with HOPE Worldwide for the May 20, 2013, tornado in Moore, OK.
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