Stefaney Trasca
Lake Worth,FL
Summary
Customer-oriented Delta employee with a passion for customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ambitious to grow my Delta career passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Airport Customer Service Agent
Delta Air Lines, Inc
05.2022 - Current
- Resolve customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provide passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Verify identification and travel documents to efficiently board passengers for on-time departure.
- Coordinate with ramp agents to successfully store, remove and transport customer baggage.
- Operate PA system to make announcements regarding flight activity.
- Use airline computer system to create airline tickets and boarding passes.
- Provide high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Cashier
Home Depot
01.2021 - 03.2022
- Operated cash register to record all transactions accurately and efficiently.
- Checked prices for customers and processed items sold by scanning barcodes.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Ticket Sales Representative
Phoenix Theather
12.2019 - 03.2020
- Stocked ticket sales counter with brochures, rack cards and other promotional materials for guest use
- Ensured that filming locations were kept clean and organized at all times
- Directed ticket holders to seats and facility locations
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs
- Sold admission, processed payments and issued tickets
- Maintained excellent attendance record, consistently arriving to work on time
Retail Sales Assistant Casual
Men's Wearhouse
12.2018 - 05.2019
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Kept front check out area clean and organized for efficient service
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales
Education
Associate of Arts - Art
Palm Beach State College
Lake Worth, FL2023
High School Diploma -
Hollywood Hills High School
Hollywood, FL2019
Skills
- Ticket changes
- Passenger assistance
- Reservations and ticketing
- Friendly service mentality
- Customer Experience
- Passport Checks
- Booking Issues
- Lost Baggage Tracing
Timeline
Airport Customer Service Agent
Delta Air Lines, Inc
05.2022 - Current
Cashier
Home Depot
01.2021 - 03.2022
Ticket Sales Representative
Phoenix Theather
12.2019 - 03.2020
Retail Sales Assistant Casual
Men's Wearhouse
12.2018 - 05.2019
Associate of Arts - Art
Palm Beach State College
High School Diploma -
Hollywood Hills High School
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