Jason Tuggle

Work History

Carpet Weavers

Champaign, IL

03.2020 - Current

Maintained in-depth understanding of all available brands and types of flooring available to customers.
Demonstrated features of different floor options and overcame objections with knowledgeable responses.
Drove team revenue totals by bringing in top sales numbers.
Followed up with customers to assess satisfaction, answer questions and resolve concerns.
Assisted customers with selecting appropriate floor types and styles.
Discussed pricing, additional charges and payment plans during sales process.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Built customer loyalty and retention by delivering excellent shopping experiences.
Recommended complementary purchases to customers, increasing revenue.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Listened to customer needs and desires to identify and recommend optimal products.
Developed strong rapport with customers and created positive impression of business.

Independent Contractor

Champaign, IL

01.2019 - 03.2020

Removed existing flooring materials and prepared area for installation of new products.
Installed carpet, hardwood, vinyl, VCT, and LVT flooring in commercial and residential buildings.
Performed carpet cleaning and stain removal tasks using recommended products.
Laid or repaired tile to meet small-scale and large-scale project requirements.
Operated all hand tools utilized in flooring

Flooring Surfaces, Inc

Champaign, IL

01.2015 - 01.2019

Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Followed through with client requests to resolve problems.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Addressed potential cancellations and offered catered solutions to retain accounts.
Took ownership of customer issues and followed problems through to resolution.
Researched and corrected customer concerns to promote company loyalty.

Independent Contrator

Tolono, IL

01.1994 - 01.2015

Coordinated upcoming projects with salesperson, project managed, and assisted in compiling project materials lists.
Installed carpet, hardwood, LVT, and VCT flooring in commercial and residential buildings.
Performed carpet cleaning and stain removal tasks using recommended products.
Removed existing flooring materials and prepared area for installation of new products.
Laid or repaired tile to meet small-scale and large-scale project requirements.
Utilized all tools necessary for flooring.
Instructed customers, building managers and custodians on flooring maintenance and care procedures.
Utilized personal protective equipment to prevent exposure to fumes and hazardous substances.