Results-driven professional with experience in sales, logistics and customer service. Proven track record of consistently exceeding monthly, quarterly sales targets and driving revenue growth. Adept at developing and maintaining strong relationships with customers and continually driving customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Technical Sales Specialist
Concentrix
04.2022 - Current
Identified 70-90 renewal opportunities quarterly and helped maintain relationships with key decision makers.
Established strong client relationships through excellent communication skills and product demonstrations.
Exceeded sales targets by consistently meeting and surpassing customer service expectations.
Contacted existing customers and partners to advise of upcoming renewals and potential expirations.
Utilized CRM software to track leads, manage accounts and maintain a quarterly pipeline.
Qualified for quarterly Spiffs and Bonuses by meeting and exceeding personal and team quarterly quotas.
Drayage Sales Coordinator
STEAM LOGISTICS
09.2021 - 04.2022
Create and grow new relationships with carriers and customers
Provide 'End-to-End logistics solutions with an emphasis on Drayage
Manage new and existing accounts through CRM-Salesforce
Process Invoices, Per Diem's and various other invoices and bills.
Inform the customers of pricing, shipping dates and any anticipated delays
Worked with management to develop annual and quarterly sales plans, goals and targets
Regional Manager
WORKOUT ANYTIME
06.2020 - 09.2021
Oversee management for 7 gym locations
Provides customer service to over 12,000 members across 4 different states
Managed a team of 20+ employees, providing training and mentorship while ensuring adherence to company policies and procedures.
Interview and hire staff for each location
Check and order inventory when necessary
Post to various social media platforms daily.
SALES DIRECTOR
CPR CHOICE
07.2018 - 03.2020
Collect Information for Class Service Agreement (CSA)
Monthly Sales Promotion Emails
Correspond by email and/or phone to all new potential business leads and also to existing 'loyal' customers
Build customers information in CRM
Cold Call to generate leads
Work with point of contact at business to set up on-site classes
Find needs for businesses to sell products; e.g AED's, First Aid Kits, Stop the Bleed Kits, etc
Process all AED and Training quotes and follow up on existing quotes
Purchase inventory/non-inventory items with PO in QuickBooks
Complete monthly AED tracings report for FDA.
Agent
NATIONAL CARE INSURANCE AGENCY
10.2003 - 07.2018
Ranked #1 Sales - out of 5 Sales Representatives
Achieved 20% average annual sales growth over 10 consecutive years
Wrote $1 million in premiums annually for Blue Cross Blue Shield of TN
Member of one of the top-producing Agencies in the State of Tennessee
Represented Blue Cross Blue Shield of TN, Humana and several other major medical health insurance companies
Skilled in cold-call sales, telemarketing, and presentation sales
Trained and managed 4 Sales staff
Maintained low staff turnover through effective motivational management
Part of a 5 person team that managed over 4,000 customers
Called leads to sell health insurance policies resulting in 50% growth yearly.