Experienced Service Technician skilled in diagnosing and repairing diverse laundry equipment. Consistently in the top 5 of lowest percent of call-backs. Was at 2% for the year of 2025. Fostering teamwork through innovative solutions like a group chat for knowledge sharing and training junior technicians to enhance service quality.
Work History
Service Technician 4
WASH Multifamily Laundry Systems LLC.
Diagnosed and repaired laundry equipment from a large and ever changing list of manufacturers and models.
Inspect perifrial equipment in addition to the equipment on a work order.
Communicate with management repairs made to house issues that need to be resolved.
Oversee inventory management of parts and supplies, ensuring availability for timely repairs and service calls.
Started the Group text chat at the Sacramento branch in an effort to collaborate the various levels of experience to widen the availability of answers to questions someone might be stuck on.
Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Field phone calls from across the service team to provide individual technical assistance.