Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jason Verplanck

Coulterville,CA

Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Enthusiastic Sales Clerk bringing 9 years of retail experience and 5 years of management experience. Knowledgeable in money handling, merchandising, customer service, and team building.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Barista/Deli Clerk/Retail Sales Associate

Black Bomb Entertainment
02.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.

Housekeeper

Heritage Inn
07.2023 - 01.2024
  • Dusted furniture and wiped down surfaces thoroughly.
  • Ensured hygiene in restrooms through thorough cleaning of toilets, tubs, showers, and sinks.
  • Ensured rooms were neat and presentable.
  • Maintained inventory of guest room supplies like soap, shampoo, and toilet paper.

Sales Associate/Front End Supervisor

Ross Dress For Less
11.2021 - 06.2023
  • Trained new employees in customer service techniques and store policies.
  • Monitored cash register transactions to ensure accuracy and compliance with company policies.
  • Provided excellent customer service by assisting customers with their needs or inquiries..
  • Assisted in organizing merchandise displays on the sales floor.

Deli Associate

Seven Eleven
06.2022 - 02.2023
  • Handled customer grievances promptly.
  • Processed customer transactions
  • Ensured merchandise was systematically displayed.
  • Executed standard procedures for food stock rotation to maintain inventory levels.

Deli Clerk/Cashier

Riech's Outpost
01.2021 - 02.2022
  • Respond to customer queries, make product recommendations and provide samples.
  • Facilitated customer purchases efficiently.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Assistant Store Manager

Rue 21
11.2018 - 10.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Server

Kyoto Japanese Steakhouse
10.2018 - 09.2020
  • Operated POS systems to process orders, divide bills, and compute totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.

Sales Lead

T-Mobile
08.2017 - 09.2018
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
  • Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
  • Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.

Assistant Store Manager

Sally Beauty Supply
04.2016 - 09.2017
  • Worked well in a team setting, providing support and guidance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Education

Peer Counseling Certificate - Psychology

Columbia Community College
Columbia, CA
12.2016

High School Diploma -

Sonora High School
Sonora, CA
05.2015

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Cash handling
  • Adaptive and creative
  • Safe food handling
  • Beverage preparation

Certification

  • Food Handlers/Servsafe Certification, Black Bomb Entertainment - 1 year
  • RBS Certification, Black Bomb Entertainment - 1 year
  • Peer Counseling Certification

Timeline

Barista/Deli Clerk/Retail Sales Associate

Black Bomb Entertainment
02.2024 - Current

Housekeeper

Heritage Inn
07.2023 - 01.2024

Deli Associate

Seven Eleven
06.2022 - 02.2023

Sales Associate/Front End Supervisor

Ross Dress For Less
11.2021 - 06.2023

Deli Clerk/Cashier

Riech's Outpost
01.2021 - 02.2022

Assistant Store Manager

Rue 21
11.2018 - 10.2020

Server

Kyoto Japanese Steakhouse
10.2018 - 09.2020

Sales Lead

T-Mobile
08.2017 - 09.2018

Assistant Store Manager

Sally Beauty Supply
04.2016 - 09.2017

Peer Counseling Certificate - Psychology

Columbia Community College

High School Diploma -

Sonora High School

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