Jason Victor
Homestead,FL
Summary
Detail-oriented professional with strong remote technical support skills. Expertise in troubleshooting complex hardware and software issues while ensuring SLA compliance. Committed to enhancing operational efficiency in cloud-based environments.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Dispatcher
Miami-Dade Fire Rescue
03.2023 - 03.2025
- Provided real-time technical support for cloud-based, mission-critical dispatch systems.
- Troubleshot application, hardware, and connectivity issues while maintaining strict SLAs.
- Escalated complex system and access issues to specialized technical and infrastructure teams.
Material Support & Systems Analyst I
Embraer
07.2022 - 03.2023
- Supported internal users with cloud-based data systems and enterprise applications.
- Troubleshot system issues related to integrations, APIs, and data flow errors.
- Collaborated with technical teams to resolve infrastructure and application problems.
- Documented recurring issues and contributed to process and system improvements.
Census Enumerator
U.S. Census Bureau
08.2020 - 10.2020
- Collected, validated, and processed sensitive data with high accuracy.
- Provided clear guidance and assistance to users with varying technical familiarity.
- Demonstrated strong communication, documentation, and problem-solving skills.
Education
Some College (No Degree) - Cyber Security
Miami-Dade College
Skills
- Remote technical support
- Hardware and software troubleshooting
- VPN and IP configuration
- Phishing awareness and security escalation
- SLA-driven incident response
- Cloud platform fundamentals
- Knowledge base & IT documentation
Certification
AWS Certified Cloud Practitioner
Timeline
Dispatcher
Miami-Dade Fire Rescue
03.2023 - 03.2025
Material Support & Systems Analyst I
Embraer
07.2022 - 03.2023
Census Enumerator
U.S. Census Bureau
08.2020 - 10.2020
Some College (No Degree) - Cyber Security
Miami-Dade College