Jason Vigil

Answered phones and processed orders in person and over the phone. Managed payment processing for in-person and phone transactions. Assisted customers with product weighing and inventory management. Supported employees with daily operational needs. Facilitated communication between customers, employees, and potential business partners. Coordinated delivery dispatch for drivers to and from the yard.

• Dealt various table games, ensuring compliance with gaming regulations and casino policies.
• Provided exceptional customer service, enhancing player experience and fostering repeat business.
• Maintained accurate game records, tracking player bets and payouts with precision.
• Assisted in training new dealers on game rules, procedures, and customer interaction techniques.
• Collaborated with team members to create a welcoming atmosphere for players at all times.
• Conducted regular equipment checks to ensure optimal functioning of gaming tables and accessories.
• Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
• Assisted new players by explaining rules and strategies, increasing their confidence and enjoyment at the table.
• Maintained professional appearance while adhering to casino dress code policies, projecting a polished image that enhanced overall guest experience.
• Utilized strong interpersonal skills to build relationships with both novice and experienced players, fostering a welcoming atmosphere for all guests.
• Demonstrated flexibility in working across different game types as needed to accommodate fluctuating staffing levels or guest preferences.
• Ensured game integrity by strictly adhering to casino policies and procedures for dealing various table games.
• Identified potential issues or disputes quickly and resolved them professionally, maintaining a positive gaming environment.
• Collaborated with floor supervisors to address player concerns or questions promptly, ensuring seamless gameplay experiences.
• Maintained strong communication with pit bosses regarding any suspicious activities or potential security threats observed on the casino floor.

• Monitored slot machines for proper functioning and compliance with gaming regulations.
• Assisted players with machine operation, ensuring a positive gaming experience.
• Conducted regular inspections to maintain machine cleanliness and operational efficiency.
• Collaborated with team members to address player inquiries and resolve issues promptly.
• Provided feedback to management on player trends and equipment performance for strategic decisions.
• Ensured adherence to safety standards while handling cash transactions and payouts efficiently.
• Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
• Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
• Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
• Connected with guests on personal level to build loyalty.
• Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
• Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.
• Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.
• Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
• Dispensed machine payouts and provided change for players.

• Oversaw inventory management for frozen food department, ensuring product availability and minimizing waste.
• Trained and mentored team members on best practices for product handling and display techniques.
• Implemented streamlined processes to enhance order accuracy and reduce turnaround times for stock replenishment.
• Developed promotional displays to maximize visibility of seasonal frozen items, increasing customer engagement.

• Led daily operations to enhance guest satisfaction and service quality.
• Managed staff scheduling and resource allocation for optimal workflow efficiency.
• Developed training programs to improve team performance and service standards.
• Implemented cost-control measures to increase profitability across departments.
• Collaborated with cross-functional teams to enhance operational processes and guest experiences.
• Analyzed customer feedback to drive improvements in service delivery and amenities.
• Established performance metrics to evaluate employee effectiveness and operational success.
• Managed and motivated employees to be productive and engaged in work.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved safety procedures to create safe working conditions for workers.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.