JASON WALLACE
Delray Beach,FL
Summary
Innovative, forward-thinking Quality Assurance Supervisor with over 4 years of experience. I am a strong leader, a dedicated and a goal-driven employee.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Quality Assurance Manager/ Admissions Coordinator
Caesar Capital Consulting
Boca Raton, FL
04.2021 - Current
- Authored documentation for internal use by QA personnel, setting guidelines for review activities and reporting requirements.
- Directed quality assurance teams, shortened validation turnaround times and reduced customer complaints.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Specialized in insurance verification, clinical recommendation, patient counseling, and travel coordination for incoming clients.
Quality Assurance Supervisor
Banyan Treatment Center
Boca Raton, Florida
01.2018 - 04.2021
- Banyan Treatment Center
- Maintain detailed and complete records of health care plans and prognoses
- Consider Western medical procedures in health assessment, health care team communication, and care referrals
- Review records for completeness, accuracy, and compliance with regulations
- Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer
- Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.
- Manage the department or supervise clerical workers, directing or controlling activities of personnel in the medical records department.
Host
Delray Beach, Florida
02.2017 - 03.2018
- Another Broken Egg
- Greet guests and seat them at tables or in waiting areas
- Provide guests with menus
- Answer telephone calls and respond to inquiries or transfer calls
- Take and prepare to-go orders
- Operate cash registers to accept payments for food and beverages
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
- Assist with preparing and serving food and beverages
- Plan parties or other special events and services.
Cashier, Pei
Delray Beach, Florida
10.2016 - 03.2017
- Wei
- Maintain sanitation, health, and safety standards in work areas
- Measure ingredients required for specific food items being prepared
- Take food and drink orders and receive payment from customers
- Clean, stock, and restock workstations and display cases.
Cashier
Miami, FL
02.2016 - 08.2016
- McDonalds
- Maintain sanitation, health, and safety standards in work areas
- Take food and drink orders and receive payment from customers
- HISTORY
- Clean, stock, and restock workstations and display cases
- Prepare and serve beverages such as coffee and fountain drinks.w I
Education
Associate of Arts - Business Management
Palm Beach State College
01.2020 - 12.2021
High School Diploma - General Studies
Miami Palmetto Senior High
Skills
Communication Expertundefined
Timeline
Quality Assurance Manager/ Admissions Coordinator
Caesar Capital Consulting
04.2021 - Current
Associate of Arts - Business Management
Palm Beach State College
01.2020 - 12.2021
Quality Assurance Supervisor
Banyan Treatment Center
01.2018 - 04.2021
Host
02.2017 - 03.2018
Cashier, Pei
10.2016 - 03.2017
Cashier
02.2016 - 08.2016
High School Diploma - General Studies
Miami Palmetto Senior High
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