Summary
Overview
Work History
Education
Skills
Experience
Timeline
Generic

Jason Ward

Amarillo,TX

Summary

Experienced leader with a diverse background in Human Resources, Sales, Marketing, Training and guiding teams with a proven track record of revitalizing struggling organizations and launching successful ventures through strategic business planning, data analysis, and cost reduction initiatives.

Overview

20
20
years of professional experience

Work History

Service Manager

Texas Dodge
06.2026 - Current
  • Directed service department workflow, prioritizing repair orders, technician assignments, and customer appointments.
  • Monitored CSI performance, addressing concerns and improving customer retention through prompt service recovery.
  • Coordinated warranty and recall processing, ensuring compliance with manufacturer guidelines and dealership standards.
  • Trained service advisors on repair order accuracy, estimate presentation, and customer communication.

Assistant Operating Director

Cornerstone Caregiving
08.2022 - 02.2026
  • Opened and launched new location in Amarillo
  • Actively engaged with the oversite of 250 employees, across 3 locations covering 54 counties in West Texas and Eastern New Mexico.
  • Developed detailed plans based on broad guidance and direction.

Fixed Operations Director

Texas Dodge
11.2017 - 04.2022
  • Directed a team of 30-35 team members overseeing all aspects of the Service & Parts Departments.
  • Implemented business strategies and processes that drove service excellence, productivity, sales, profits and reduced expense.
  • Our team was recognized by earning the Chrysler Customer First Award for Excellence in 2019, 2020 & 2021.

Service Manager

Spirit Chrysler Dodge Jeep & Ram
05.2016 - 09.2017
  • Managed the day-to-day operations of a 20–25-member group
  • Evaluated employee performance and conveyed constructive feedback to improve skills resulting in over a 40-point increase in customer satisfaction scores

Insurance Sales, Adjusting & Business Consulting

Self Employed
12.2014 - 04.2016
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Recognized by one Carrier (Aflac) for two separate achievements; earning their Fast Start Award as well as opening 10+ accounts in the first year of working with them.

Service Manager

Allen Samuels CDJR
02.2014 - 11.2014
  • Managed a 65–70-person Service Department that at the time was the third largest Chrysler Dealership in the Southwest Business Center which is comprised of 6 states.
  • Our team earned the Chrysler Five Star Dealership award for Service Excellence

Service Manager

Love Field Chrysler
11.2013 - 02.2014
  • Managed day to day operations of a 45–50-person Service Department
  • Oversaw a fleet of 50 Service Loaners and Rentals

Service Manager

Town East Ford
09.2013 - 11.2013
  • Managed a team of 90-100 employees
  • Assisted with day-to-day operations of the largest Ford Dealership in the DFW Metroplex that at that time was the largest in the nation by sales volume that also sold and serviced medium sized trucks
  • Although I was only there are short period of time, I made significant contributions that allowed the team to earn Ford's Triple Crown Award and President's Award for 2013.

Fixed Operations Director

Pat Lobb Auto Group
06.2012 - 08.2013
  • Directed a 45–50-member group overseeing all aspects of the Service and Parts Departments
  • At the time this was the largest Toyota Dealership in DFW based on Sales Volume of new units and ranked top 5 in the nation and was 2nd in the Gulf States Region
  • Our team earned the Toyota Presidents Award, Board of Governors Award and the President's Cabinet award in 2012.
  • Oversaw the building, construction and launching of the Chrysler dealership in Frisco TX,

Fixed Operations Director

Glenn Polk Autoplex
08.2006 - 06.2012
  • Directed a 35-40-member group overseeing all aspects of the Service and Parts Departments of two dealerships that were both relatively new: a Chrysler Dealership and Ford Dealership.
  • Our teams were recognized by Ford by earning the President's Award in 2010 & 2011 and Chrysler for earning their Five-Star Dealership status in 2008, 2009, 2010 & 2011.

Education

Some College (No Degree) - Business Administration And Management

Amarillo College & Clarendon Jr. College
Amarillo, TX And Clarendon, TX

Skills

  • Dedicated
  • Self-starting
  • Strategic planning
  • Resourceful
  • Problem-solving
  • Time management
  • Project planning and coordination
  • Vendor relationship management
  • Employee management and coaching
  • Employee performance improvement
  • Budget management and forecasting
  • Regulatory compliance
  • Sales and Marketing experience
  • Social media content creation and management

Experience

  • Developing business plans, determining staffing requirements, recruiting & interviewing applicants, negotiating salaries and onboarding new employees.
  • Delegating and assigning tasks, training, developing and retaining employees.
  • Resolving conflicts as they arise, conducting Performance Reviews, Employee Disciplines and Terminations.
  • Preparing departmental budgets and forecasts. Reviewing financial statements, sales reports, activity reports and performance data to measure productivity to identify areas needing improvement, cost reduction or some other form of intervention.
  • Monitoring vendor relationships to ensure they are efficiently and effectively providing needed services while staying within budgetary limits. Sourcing and coordinating acquisition of equipment, materials, supplies, services and tools.
  • Developing and implementing pricing and marketing strategies, advertising campaigns, sales promotions, special events and overseeing social media platforms including content creation, engagements, posts & responses.
  • Data analysis, critical thinking and general business knowledge, revenue recognition, numerical competency and accuracy including payroll calculation.
  • Ensuring safe and healthy work sites by conducting inspections, maintaining safety logs and conducting training meetings as well as ensuring proper upkeep of buildings, grounds, equipment and tools.
  • Estimate preparation, claims submissions and claims processing.

Timeline

Service Manager

Texas Dodge
06.2026 - Current

Assistant Operating Director

Cornerstone Caregiving
08.2022 - 02.2026

Fixed Operations Director

Texas Dodge
11.2017 - 04.2022

Service Manager

Spirit Chrysler Dodge Jeep & Ram
05.2016 - 09.2017

Insurance Sales, Adjusting & Business Consulting

Self Employed
12.2014 - 04.2016

Service Manager

Allen Samuels CDJR
02.2014 - 11.2014

Service Manager

Love Field Chrysler
11.2013 - 02.2014

Service Manager

Town East Ford
09.2013 - 11.2013

Fixed Operations Director

Pat Lobb Auto Group
06.2012 - 08.2013

Fixed Operations Director

Glenn Polk Autoplex
08.2006 - 06.2012

Some College (No Degree) - Business Administration And Management

Amarillo College & Clarendon Jr. College
Jason Ward