Geoffrey Cohen

Prepares/Creates work orders on vehicles for dealership reconditioning and outside service work for mobility vehicles.

Dictate duties to technicians.

See to proper maintenance and repairs on vehicles.

Ensure proper time management amongst technicians.

Search and price out all vehicle parts for reconditioning vehicles and customer cars.

Takes care of service calls such as complaints, appointments, concerns and any other necessary tasks.

Speaks to and handles all warranty and insurance claims.

Arranges and schedules all sublet work; bodyshops, towing services and upholstery work.

In charge of all arbitration claims for vehicles purchased at auction.

• Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.

• Contributed to overall hospital accreditation success through diligent adherence to environmental services standards set forth by regulatory agencies.
• Conducted regular quality inspections to ensure adherence to established environmental services standards and protocols.
• Achieved high levels of patient satisfaction through consistent delivery of superior environmental services.
• In charge of maintaining and ensuring restricted areas such as operating rooms, sterile processing departments, cath lab and radiology.

• Implemented quality control measures, leading to a decrease in rework rates and increased overall efficiency.
• Developed and maintained strong relationships with vendors, resulting in cost savings on automotive parts and supplies.
• Collaborated with sales staff to improve cross-departmental communication, enhancing the overall customer experience.
• Managed a team of technicians, ensuring proper training and adherence to safety standards for optimal performance.
• Facilitated clear channels of communication between dealership departments, enabling seamless coordination during vehicle repair or maintenance projects.
• Coordinated scheduling for service appointments, maximizing shop utilization and technician productivity.
• Optimized labor allocation by assigning tasks according to each technician''s skill set, expediting service delivery times without compromising quality standards.
• Oversaw inventory management, reducing stock discrepancies and improving accuracy in ordering processes.
• Maintained compliance with industry regulations and company policies, minimizing risk exposure for the dealership.
• Increased customer satisfaction by implementing efficient automotive service processes and streamlined communication with clients.
• Resolved customer issues promptly, fostering trust and promoting long-term client relationships.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Defined clear targets and objectives and communicated to other team members.