Jason Welch
Atlanta,GA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
3
3
years of professional experience
Work History
Customer Representative
InfoCision
Akron, Ohio
05.2020 - 06.2023
- Managed large amounts of incoming calls, emails and chats simultaneously.
- Demonstrated strong problem solving skills in addressing customer issues.
- Performed data entry activities as needed.
Education
cyber security
Northwest State
Archbold, OHSkills
- Call handling
- Data Management
- Account updating
- Paperwork Processing
- Data Collection
- Scheduling
Affiliations
- Enjoy time with daughter. Following WWE and going to sports events
Timeline
Customer Representative
InfoCision
05.2020 - 06.2023
cyber security
Northwest State