Britney Fisher
Robinsonville,MS
Summary
Dynamic customer service professional with a proven track record at Amazon, excelling in problem-solving and team collaboration. Recognized for enhancing customer satisfaction through effective communication and quality assurance. Adept at managing inquiries and training new representatives, ensuring a seamless service experience. Committed to continuous improvement and operational efficiency.
Overview
8
8
years of professional experience
Work History
Customer Representative
Everise
03.2025 - 01.2026
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Representative
Amazon
Horn Lake, MS
07.2020 - 2025
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted customers with product selection, enhancing overall satisfaction and experience.
- Maintained accurate records of customer interactions to ensure consistency in service delivery.
- Collaborated with team members to streamline processes and improve response times.
- Adapted quickly to new software tools and systems for managing customer interactions.
- Trained new representatives on best practices for customer engagement and support techniques.
Office Assistant
Royal Furniture
Southaven, MS
04.2018 - 09.2019
- Provided administrative support by managing schedules and coordinating appointments for office staff.
- Assisted in maintaining inventory levels and organized stockroom to ensure efficient operations.
- Processed customer orders and handled inquiries, improving overall satisfaction through timely responses.
- Utilized office software to create reports, enhancing communication of essential information among team members.
Education
Human Resources Development
University of Memphis
Memphis, TNHigh School Diploma -
Ripley High School
Ripley, TN05.2018
Skills
- Quality assurance
- Product or service support
- Payment processing
- Customer service excellence
- Typing speed
- Data management
- Social media
- Inbound call answering
- Organization and recordkeeping
- Call handling
- Active listening
- Customer service
- Team development
- Paperwork processing
- Customer education
- Call triaging
- Scheduling
- Problem-solving
- Time management
- Critical thinking
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
Timeline
Customer Representative
Everise
03.2025 - 01.2026
Customer Representative
Amazon
07.2020 - 2025
Office Assistant
Royal Furniture
04.2018 - 09.2019
Human Resources Development
University of Memphis
High School Diploma -
Ripley High School