Jade Pacheco
AURORA,Illinois
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Customer Representative
Amigo Insurance
10.2023 - 04.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Assisted customers with completing insurance documents to avoid missed information.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
Retail Sales Associate
AT&T Mobility
12.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
Brand Ambassador
LIV Golf
06.2022 - 10.2022
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
- Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
Education
High School Diploma -
East Aurora High School
Aurora2021
Skills
- Quality Assurance
- [Product or Service] support
- Payment Processing
- Language Fluency
- Data Management
- Customer Relations
- Data Entry
- Computer Proficiency
- Quality Control
- Filing
- Microsoft PowerPoint
Languages
Spanish
Native or Bilingual
Timeline
Customer Representative
Amigo Insurance
10.2023 - 04.2024
Retail Sales Associate
AT&T Mobility
12.2022 - 06.2023
Brand Ambassador
LIV Golf
06.2022 - 10.2022
High School Diploma -
East Aurora High School