Devin James
Conway,AR
Summary
Adept at enhancing customer experiences and operational efficiency, I leveraged quality assurance and exceptional service skills at Lifetime Construction to significantly improve satisfaction levels. My collaborative efforts at Dassault Falcon streamlined project execution, showcasing my ability to blend technical proficiency with strong interpersonal abilities. Achievements include exceeding sales targets and implementing waste reduction strategies, underscoring a commitment to excellence and sustainability.
Overview
3
3
years of professional experience
Work History
Customer Representative
Lifetime Construction
06.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Collected customer information and analyzed customer needs to recommend potential products or services.
Aviation Painter
Dassault Falcon
08.2023 - 06.2024
- Contributed to maintaining safety standards in the workplace by adhering to regulatory guidelines and properly handling hazardous materials.
- Improved overall aircraft aesthetics through proficient application of decals, stencils, logos, and other design elements as required.
- Minimized waste by carefully measuring paint mixtures according to specifications and recycling unused materials whenever possible.
- Facilitated improved communication between painting teams and other departments, fostering a collaborative atmosphere that ensured seamless project execution.
- Promoted environmental stewardship by utilizing eco-friendly paints and solvents when feasible without compromising quality or performance expectations.
- Optimized workflow efficiency by expertly operating various paint application equipment, including spray guns, pressure pots, and airbrushes.
- Conducted routine maintenance checks on painting equipment, ensuring its functionality and identifying any necessary repairs or replacements.
- Achieved consistent quality in paint finishes through diligent adherence to established procedures and attention to detail during surface preparation.
- Collaborated with team members on large-scale projects to streamline processes and deliver exceptional results within tight deadlines.
Sales Representative
Erie Home
04.2023 - 08.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
CNC Machine Operator
Structurlam
08.2022 - 02.2023
- Properly loaded and unloaded materials in and out of machines.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Inspected finished parts by checking for defects to meet quality standards.
- Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
- Monitored machines during operation to make adjustments when necessary and produce quality parts.
- Moved finished work to correct staging area for disposition.
- Kept accurate operating records by documenting machine usage, production numbers and any issues that arose.
- Learned and followed safety procedures to keep machines operated safely and prevent accidents.
- Improved workplace safety, conducting regular inspections and promptly addressing any hazards or mechanical issues.
- Performed accurate [Type] tool changes and offsets.
Car Salesperson
Campbell CDJR
06.2021 - 08.2022
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Education
High School Diploma -
Vilonia HighSchool
Vilonia, AR05-2019
Skills
- Quality assurance
- [Product or service] support
- Payment processing
- Customer service excellence
- Blueprint reading
- Machine setup
- Quality control
- Computer skills
- Quality inspection
- Part inspection
- Raw materials handling
- Safety processes and procedures
- Blueprints interpretation
- Production planning
- Waste reduction
Timeline
Customer Representative
Lifetime Construction
06.2024 - Current
Aviation Painter
Dassault Falcon
08.2023 - 06.2024
Sales Representative
Erie Home
04.2023 - 08.2023
CNC Machine Operator
Structurlam
08.2022 - 02.2023
Car Salesperson
Campbell CDJR
06.2021 - 08.2022
High School Diploma -
Vilonia HighSchool
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