Charlie Charlie Delgado
El Paso
Summary
Dynamic customer service professional with extensive experience at Walmart and CircleK, excelling in payment processing and quality assurance. Proven ability to enhance customer satisfaction through active listening and effective de-escalation techniques. Recognized for implementing strategies that significantly reduced shrinkage and improved service standards in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Customer Representative
CircleK
02.2025 - Current
- Assisted customers in locating products and resolving inquiries to enhance service experience.
- Processed transactions efficiently, maintaining accuracy in cash handling and inventory management.
- Collaborated with team members to ensure a clean, organized, and safe store environment.
- Adapted quickly to changing priorities, demonstrating flexibility in fast-paced retail settings.
- Educated customers on promotions and loyalty programs to drive engagement and repeat business.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
Armed Security Officer
Cascadia Global Security
08.2023 - 10.2024
- Monitored premises to ensure safety and security of personnel and property.
- Conducted routine patrols to identify potential security risks and mitigate threats.
- Responded promptly to incidents, ensuring effective resolution and reporting procedures were followed.
- Collaborated with law enforcement during investigations to support public safety initiatives.
- Maintained detailed records of daily activities, incidents, and observations for management review.
- Implemented access control measures to regulate entry and enhance overall security protocols.
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols to spot and investigate concerns.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
Detention Deputy
Bexar County Sheriff's Office
09.2020 - 06.2023
- Participated actively in ongoing training programs designed to enhance skills necessary for deputy sheriff duties.
- Monitored detainee behavior to ensure safety and compliance with facility policies.
- Conducted regular inspections of detention areas for security violations and maintenance needs.
- Implemented conflict resolution techniques to de-escalate tensions among detainees effectively.
- Maintained accurate records of detainee interactions and incidents for reporting purposes.
- Evaluated daily operations for potential improvements in security protocols and efficiency measures.
- Mitigated potential conflicts among detainees through proactive intervention techniques, de-escalating tense situations before they escalated further.
- Maintained a safe environment for inmates and staff through consistent enforcement of facility rules and regulations.
- Collaborated with fellow deputies to develop and implement effective safety protocols, minimizing incidents within the facility.
- Assisted in the successful rehabilitation of inmates by providing support and resources for educational programs.
- Reduced contraband introduction into the facility by conducting thorough searches of incoming individuals and packages.
- Aided in swift emergency response situations through regular training exercises and adherence to established procedures.
- Supported mental health initiatives within the facility by connecting struggling inmates with appropriate counseling services.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Regularly conducted security and sanitation checks.
Asset Protection Customer Host
Walmart
03.2018 - 04.2020
- Monitored customer activities to deter theft and ensure a safe shopping environment.
- Assisted in training new team members on asset protection protocols and procedures.
- Collaborated with store management to develop strategies for reducing shrinkage.
- Provided exceptional customer service while addressing concerns related to asset protection.
- Conducted bag checks at entrances and exits to prevent theft and maintain a secure shopping environment.
Security Officer
Securitas Security Services USA
05.2015 - 04.2018
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and deter unauthorized activities.
- Responded promptly to incidents, ensuring appropriate reporting and follow-up actions.
- Collaborated with local law enforcement during emergencies for coordinated response efforts.
- Maintained accurate records of daily activities, incidents, and observations in logs.
Cashier
Walmart
06.2014 - 02.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring correct balance at end of shift.
- Assisted customers with inquiries, providing excellent service and support.
- Collaborated with team members to optimize store operations and workflow.
- Handled product returns and exchanges, adhering to company policies.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Criminal Justice
El Paso Community College
El Paso, TXSkills
- Quality assurance
- Product or service support
- Payment processing
- Customer service excellence
- De-escalation
- Active listening
- Customer service
Timeline
Customer Representative
CircleK
02.2025 - Current
Armed Security Officer
Cascadia Global Security
08.2023 - 10.2024
Detention Deputy
Bexar County Sheriff's Office
09.2020 - 06.2023
Asset Protection Customer Host
Walmart
03.2018 - 04.2020
Security Officer
Securitas Security Services USA
05.2015 - 04.2018
Cashier
Walmart
06.2014 - 02.2015
Criminal Justice
El Paso Community College