Jason Williams
North Las Vegas,NV
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
9
9
years of professional experience
Work History
IT Logistics Coordinator
Switch
Las Vegas, United States
05.2022 - Current
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Tracked orders and notified customers of status or potential delays.
- Submits quotes for I.T. equipment and/or software subscription renewals using JD Edwards.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Collaborated with new and established vendors to negotiate optimal pricing and scheduling.
Employment , Customer Service Representative
Alyrica Networks
Corvallis, OR
10.2020 - 05.2021
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Evaluated account and service histories to identify trends, using data to mitigate connection issues.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Network Technician
Vision Technologies
Las Vegas, NV
08.2018 - 10.2020
- Performed daily test and configuration on hardware to ensure network stability
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Installed cabling and wireless router networks.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Troubleshot hardware and software to determine and rectify network problems.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Installed keystone network jacks in new construction and within existing facilities.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
Assets Management Specialist
Vision Technologies
Las Vegas, NV
10.2016 - 08.2018
- Issued supplies, materials, and equipment to field technicians; completed necessary paperwork for stock items issued, and record consumption of inventory
- Received delivered supplies, materials, and equipment; confirmed that delivered goods matched purchase order specifications of quantity, condition, and model number; completed necessary paperwork for stock items received
- Reclaimed old network devices upon removal from field sites, and restocked the reclaimed network devices, or properly disposed of the reclaimed network devices
- Conducted quarterly cycle counts of inventory materials based upon computer-monitored suggested reorder listing; assisted in conducting complete physical inventory count
- Organized and maintained warehouse and inventory areas for efficient material storage and handling
- Maintained labeling system on each stock item; stocked inventory shelving with stock items received, or returned.
Logistics Technician
Mind leaf Technologies
Las Vegas, NV
05.2015 - 10.2016
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments
Material Control Specialist
DynCorp Int
Dallas, TX
08.2012 - 04.2015
- Responsible for Coordination of project management/operations, procurement, and engineering to maximize material availability and minimize surplus
- Assisted in the preparation, accumulation, and maintenance of materials control files, such as requisitions, purchase orders, etc
- Traveled to different locations within Afghanistan shipping materials to retrograde locations
- Removed materials from inventory and prepare for shipment to include proper blocking, bracing, crating, and packing inside shipping containers and on pallets for truck and/or air movement
- Maintained records and provide traceability of documentation through required inventory management accounting or other designated tracking system from receipt and acceptance through issue and shipment process
- Verified materials or merchandise received against shipping/invoicing documents and accurately record discrepancies and/or damage to materials
- Examined stored materials for deterioration and damage, providing proper documentation for disposal
- Coordinated materials for retrograde, issue, repackaging, storage, disposal, or shipment to designated locations.
Education
Associates Degree - Network Systems Administration
DeVry University
Bachelor Degree - Technical Management
Skills
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Information Sourcing
- Understanding Customer Needs
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Creative Problem Solving
- Interpersonal Communication
- Courteous with Strong Service Mindset
Additional Information
- Army Achievement Medal
- Army Commendation Medal
- Army Good Conduct Medal
- Army Combat Badge
Timeline
IT Logistics Coordinator
Switch
05.2022 - Current
Employment , Customer Service Representative
Alyrica Networks
10.2020 - 05.2021
Network Technician
Vision Technologies
08.2018 - 10.2020
Assets Management Specialist
Vision Technologies
10.2016 - 08.2018
Logistics Technician
Mind leaf Technologies
05.2015 - 10.2016
Material Control Specialist
DynCorp Int
08.2012 - 04.2015
Associates Degree - Network Systems Administration
DeVry University
Bachelor Degree - Technical Management
Similar Profiles
Soraya MayerSoraya Mayer
Accounts Payable Specialist at SwitchAccounts Payable Specialist at Switch
Rigo MorenoRigo Moreno
Network Infrastructure Technician at SwitchNetwork Infrastructure Technician at Switch
Mason ArcherMason Archer
Campus Director at SwitchCampus Director at Switch
Chad DouglasChad Douglas
Production Manager at SwitchProduction Manager at Switch
Lena JohnsonLena Johnson
Sales Ambassador at Orangetheory FitnessSales Ambassador at Orangetheory Fitness