Jason Williams
Clearwater,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Dispatch Supervisor
Pinellas Auto Service
08.2020 - Current
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Supervised team of 35 employees and provided training focused on maximizing overall performance.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Closely monitored dispatch board to triage and prioritize over 130 daily calls.
- Analyzed customer feedback and provided solutions to improve customer service.
Small Business Owner
Possum Marine Inc
03.2008 - 08.2016
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Warehouse Supervisor
Great Bay Distributors
05.2005 - 02.2008
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Completed daily operations on time and maintained high standards of accuracy.
- Operated warehouse material handling equipment correctly to move loads.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Supervised shipping and handling operations.
- Maintained high levels of accuracy in daily operations.
Education
High School Diploma -
St Petersburg High School
St Petersburg, FLSkills
- Transportation Coordination
- Navigation Support
- Route Planning and Adjustment
- Attendance Documentation
- Customer Loyalty
- Prioritizing Calls
- Develop Policies
- Office Systems Management
- Hiring and Onboarding
- Performance Optimization Strategies
- Operations Management
- Administering Social Media Accounts
- Price Structuring
Timeline
Dispatch Supervisor
Pinellas Auto Service
08.2020 - Current
Small Business Owner
Possum Marine Inc
03.2008 - 08.2016
Warehouse Supervisor
Great Bay Distributors
05.2005 - 02.2008
High School Diploma -
St Petersburg High School