Jason Williams
Virginia Beach,VA
Summary
Forward-thinking Systems & Procedures Analyst bringing over 20 years of expertise in Motorcycle and Specialty insurance lines of business. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
Overview
21
21
years of professional experience
Work History
Systems & Procedures Analyst
GEICO
01.2011 - Current
- Internal and External MCE Audits
- DOI/FBI/Law Enforcement/Claims/DA Subpoenas
- NCRF Quarterly Audits
- Work with Compliance on correspondence, language and action timings
- Discovered incompliant rating and procedures, created mechanisms to ensure we came into compliance and maintained it.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Queried databases for information needed for report processing.
- Trained and delivered feedback to underwriting team by coaching subordinates on underwriting policies and decisions.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Developed user training materials for new applications, increasing employee proficiency and reducing support requests.
- Enabled smooth feature rollouts by performing extensive compatibility testing across multiple browsers and operating systems.
- Supported successful system migration projects by conducting thorough data validation tests before and after transition periods.
- Contributed to the continuous improvement process by providing input on potential areas for system enhancement based on test results.
Underwriter/Trainer/Auditor
GEICO
07.2003 - 01.2011
Education
High School Diploma -
Bayside High School
Virginia Beach, VA06.1996
Skills
- Application support
- Business Analysis
- End-User Training
- Root Cause Analysis
- Test Automation
- Attention to Detail
- Critical Thinking
- Communication and Team Collaboration
- System Testing
- Technical Support and Assistance
- Regulatory Compliance
- Team Training
Timeline
Systems & Procedures Analyst
GEICO
01.2011 - Current
Underwriter/Trainer/Auditor
GEICO
07.2003 - 01.2011
High School Diploma -
Bayside High School