Jason Wolterman
Locust Grove,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Operations Manager
Mosquito Squad Of Central Virginia
12.2020 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Field Supervisor
Mosquito Authority
04.2015 - 12.2020
- Kept teams on task to complete milestones on time.
- Planned and scheduled field activities according to set timelines and order of operations.
- Evaluated performance and progress, and made proactive adjustments.
- Investigated issues and developed effective solutions.
- Met with customers to resolve issues and build productive relationships.
- Delivered new-hire orientation, training and ongoing educational programs to foster team development.
Branch Manager
Front Line Pest Control
10.2007 - 04.2015
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
Education
GED -
Washington High School
Cherokee, IA05.1995
Skills
- High-Pressure Environments
- Multi-Unit Operations Management
- Cost Containment
- Market Growth
Accomplishments
- Supervised team of [65] staff members.
Timeline
Operations Manager
Mosquito Squad Of Central Virginia
12.2020 - Current
Field Supervisor
Mosquito Authority
04.2015 - 12.2020
Branch Manager
Front Line Pest Control
10.2007 - 04.2015
GED -
Washington High School