Jason Woolum
Boise
Summary
Dynamic Certified Peer Support Specialist with a proven track record at Boise Residential Care, excelling in wellness plan development and group therapy coordination. Adept at fostering client engagement and education, while collaborating with multidisciplinary teams to enhance recovery outcomes. Proficient in Microsoft Office, combining technical skills with empathetic support to drive client success.
Overview
14
14
years of professional experience
Work History
Certified Peer Support Specialist
Boise Residential Care
03.2021 - Current
- Provided empathetic support to individuals navigating recovery journeys
- Assisted in developing personalized wellness plans with clients
- Facilitated group discussions to promote shared experiences and healing
- Collaborated with healthcare professionals to enhance client care strategies
- Educated clients on coping strategies and available resources
- Participated in ongoing training to improve peer support techniques
- Conducted regular progress assessments, updating care plans as needed to reflect evolving client goals and circumstances.
Behavioral Health Technician
Bosie Residential Care
04.2017 - Current
- Provided direct patient care, ensuring safety and comfort in residential settings.
- Assisted in implementing individualized treatment plans to support behavioral health goals.
- Monitored patient behavior and reported significant changes to the clinical team.
- Collaborated with multidisciplinary teams to enhance patient outcomes and therapeutic interventions.
- Passed patient daily medications.
Customer Retention Specialist
Directv
03.2012 - 04.2017
- Enhanced customer loyalty through targeted retention strategies and personalized communication.
- Analyzed customer feedback to identify areas for service improvement and retention opportunities.
- Developed and implemented training programs for staff on effective customer engagement techniques.
- Collaborated with cross-functional teams to optimize processes that improved customer satisfaction rates.
Education
No Degree -
Boise State University
Boise, IDHigh School Diploma -
Borah High School
Bosie, Idaho05-1994
Skills
- Peer support facilitation
- Wellness plan development
- Group therapy coordination
- Client education strategies
- Fluent with the Microsoft suite of programs ie Excel, Word
Timeline
Certified Peer Support Specialist
Boise Residential Care
03.2021 - Current
Behavioral Health Technician
Bosie Residential Care
04.2017 - Current
Customer Retention Specialist
Directv
03.2012 - 04.2017
No Degree -
Boise State University
High School Diploma -
Borah High School